Nextcall Sa
Customer Experience and Contact Center
NextCall SA is a leading BPO company that provides customer experience and contact center solutions for the technology and SaaS sectors, known for its multilingual capabilities and bespoke service delivery.
Size
11-50
Private
Mission
About
NextCall SA offers customer experience and contact center solutions along with inbound customer support and outbound telesales for clients in technology and SaaS. The company operates using an offshore, nearshore, and onshore delivery model and supports clients across the EMEA region.
It is recognized for its commitment to high-quality service delivery, with a team of knowledgeable agents and advanced technology integration that ensures flexibility and client satisfaction.
Services
NextCall SA provides customer experience and contact center solutions supported by inbound customer support and outbound telesales. These services cover both inbound and outbound call handling, telemarketing, and total CRM solutions, tailored to support diverse client needs in various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in technology and SaaS. It has experience supporting businesses with services aligned to industry-specific requirements, focusing primarily on IT-related business development and lead generation activities.
Unique Stregths
NextCall SA is known for its multilingual capabilities and a consultative approach to client engagement, offering clients a combination of cutting-edge technology and highly trained agents. Its approach includes a flexible and collaborative service delivery model, ensuring that client expectations are consistently exceeded.
Delivery Footprint
Headquartered in South Africa, the company operates using a multi-shore delivery model, with additional facilities in Dubai and the UK. It serves clients across the EMEA region, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Clients
No items found.
What's the main service provided by
Nextcall Sa
?
Nextcall Sa specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support, which ensures effective handling of customer inquiries, and outbound telesales and retention services that focus on driving sales and maintaining customer loyalty. This comprehensive suite of services is designed to meet the diverse needs of clients, particularly in the technology and SaaS sectors.
What additional services does
Nextcall Sa
provide?
When was
Nextcall Sa
founded?
Nextcall Sa was established in 2015, marking nearly a decade of operation as of 2024. Since its inception, the company has been dedicated to enhancing customer experience through innovative contact center solutions, positioning itself as a reliable partner for businesses in need of customer support and sales services.
What industry verticals does
Nextcall Sa
serve?
Nextcall Sa primarily serves the Technology & SaaS industries. This focus allows them to tailor their services to meet the specific needs and challenges faced by businesses in these sectors, particularly in areas related to IT business development and lead generation.
What delivery model does
Nextcall Sa
offer?
Nextcall Sa employs a versatile delivery model that encompasses offshore, nearshore, and onshore operations. Offshore delivery involves utilizing teams situated in different countries to provide services, while nearshore refers to teams located in neighboring countries. Onshore delivery means that services are provided from within the same country as the client. This multi-shore approach enables Nextcall to offer flexible solutions that cater to various client requirements across the EMEA region.
How many employees and/or seats does
Nextcall Sa
have?
Nextcall Sa operates with a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team of skilled professionals while still being capable of handling a diverse portfolio of client needs effectively.
Can
Nextcall Sa
be considered a good service provider for startups?
Nextcall Sa could be a promising service provider for startups, especially those in the technology and SaaS sectors. With their focus on inbound support and outbound sales, they can help new businesses establish a solid customer base while providing tailored support that aligns with the unique challenges of early-stage companies. Their flexible delivery model further enhances their ability to cater to the dynamic needs of startups as they grow.
Can
Nextcall Sa
be considered a good service provider for SMBs?
Nextcall Sa stands out as a suitable partner for small and medium businesses. The company's range of services, combined with their commitment to high-quality delivery, offers SMBs the opportunity to enhance their customer interactions and sales efforts without the need for extensive in-house resources. Their scalable solutions and adaptable delivery methods ensure that they can support the growth and evolving needs of these businesses effectively.
Can
Nextcall Sa
be considered a good service provider for enterprises?
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