NexRep
Customer Experience and Contact Center
NexRep is a pioneering outsourced contact center company that provides customer experience and contact center solutions for healthcare, retail, and technology sectors, known for its entirely remote agent model and flexible operations.
Size
501-1K
Private
50m-100m
Mission
About
NexRep offers customer experience and contact center solutions along with sales support and technical assistance for clients in healthcare, retail, and technology. The company operates using an onshore delivery model and supports U.S.-based enterprises.
It is recognized for its innovative virtual workforce, with a focus on agent satisfaction and superior customer experiences that drive performance.
Services
NexRep provides customer experience and contact center solutions supported by sales support and technical assistance. These services include inbound customer support, outbound telesales and retention, and technical support (Tier 1/2), covering multiple channels and tailored to support diverse client needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Sales Chat & Live Demonstrations
Industries Served
The company serves clients in healthcare, retail, and technology sectors. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
NexRep is known for its entirely remote agent model, offering clients flexibility and rapid scalability. Its approach includes a human-centered focus and agent development programs, which help deliver consistent quality and exceptional customer experiences.
Delivery Footprint
Headquartered in Portland, Maine, the company operates using an onshore delivery model. It serves clients across the United States, with teams working remotely to meet diverse operational needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
NexRep
?
NexRep specializes in delivering customer experience and contact center solutions that include a range of services such as inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they provide sales chat and live demonstrations, ensuring that they meet the diverse needs of their clients effectively.
What additional services does
NexRep
provide?
When was
NexRep
founded?
NexRep was established in 2009, marking over 14 years in the customer experience sector. Since its inception, the company has focused on innovating customer support solutions, adapting to the evolving demands of the market, and enhancing agent satisfaction.
What industry verticals does
NexRep
serve?
NexRep serves a variety of industries, including Healthcare & Life Sciences, Retail & e-Commerce, and Technology & SaaS. Their expertise in these sectors allows them to tailor their services to meet the unique requirements of businesses operating within these fields.
What delivery model does
NexRep
offer?
NexRep employs an onshore delivery model, meaning that their services are provided within the United States. This approach allows them to maintain a high level of service quality and responsiveness. The company also utilizes a virtual workforce, enabling flexibility in operations and ensuring that they can scale quickly to meet client demands.
How many employees and/or seats does
NexRep
have?
NexRep operates with a workforce that typically ranges between 501 to 1,000 employees. This size enables them to manage substantial client engagements while maintaining a focus on quality and customer satisfaction.
Can
NexRep
be considered a good service provider for startups?
For startups, NexRep can be a viable service provider, particularly given its focus on customer experience and flexible delivery model. Startups often require agile solutions that can scale quickly, and NexRep's remote workforce can adapt to changing needs without the overhead of traditional staffing models. Their experience in supporting diverse industries also allows them to cater to the specific challenges that startups may face.
Can
NexRep
be considered a good service provider for SMBs?
NexRep is well-suited for small and medium businesses, as their service offerings are designed to scale according to client needs. With a robust portfolio that includes customer support and sales assistance, SMBs can benefit from the flexibility of NexRep's services. Additionally, their innovative virtual workforce model allows these businesses to access high-quality support without committing to extensive resources.
Can
NexRep
be considered a good service provider for enterprises?
NexRep stands out as a reliable provider for enterprises and large companies, bolstered by their extensive experience and proven track record in customer experience solutions. Their onshore delivery model ensures high service quality, while their recognition through the ATSI Award of Excellence underscores their commitment to delivering exceptional results. Enterprises looking for sophisticated support solutions can find value in NexRep's comprehensive service offerings tailored to meet complex operational needs.
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