Nexgen Contact Solutions
Customer Experience and Contact Center
NexGen Contact Solutions is a forward-thinking company that provides customer experience and contact center services for political campaigns, known for its innovative virtual call center technology.
Size
1-10
Private
Mission
To redefine outsourcing by enabling clients to operate hybrid remote teams confidently and transparently.
About
NexGen Contact Solutions offers customer experience and contact center services along with inbound customer support and technical support for clients in political campaigns. The company operates using a nearshore and offshore model and supports various outreach and communication needs.
It is recognized for its state-of-the-art virtual platform, with a focus on scalable solutions and a commitment to redefining outsourcing in the political sector.
Services
NexGen Contact Solutions provides customer experience and contact center services supported by inbound customer support and technical support. These services cover multi-channel communication, including voice, email, chat, and SMS, and are tailored to support political campaign outreach and voter engagement needs.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Social Media Customer Care
Industries Served
The company serves clients in political campaigns. It has experience supporting election outreach efforts with services aligned to the unique requirements of political communication and engagement strategies.
Unique Stregths
NexGen Contact Solutions is known for its innovative virtual call center technology, offering clients enhanced control and transparency through easy monitoring tools. Its approach includes a commitment to maintaining a positive corporate culture and high performance, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Boynton Beach, Florida, the company operates using a nearshore and offshore delivery model. It serves clients across various regions, with teams working in remote environments to meet the dynamic needs of political campaigns.
Certifications
No items found.
Verticals
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Nexgen Contact Solutions
?
Nexgen Contact Solutions specializes in enhancing customer experience and providing comprehensive contact center services. Their offerings include inbound customer support and technical assistance, particularly tailored for political campaigns. They also deliver multi-channel communication solutions, encompassing live chat, messaging support, email correspondence, and social media customer care, ensuring a well-rounded approach to client engagement.
What additional services does
Nexgen Contact Solutions
provide?
When was
Nexgen Contact Solutions
founded?
Nexgen Contact Solutions was established in 2018, which means the company has been operating for approximately six years. Since its inception, it has focused on redefining the outsourcing landscape, particularly within the political sector.
What industry verticals does
Nexgen Contact Solutions
serve?
Nexgen Contact Solutions primarily serves clients within the Non-Profit & NGOs sector, with a specific emphasis on political campaigns. This focus allows the company to tailor its services to meet the unique demands of political outreach and engagement strategies.
What delivery model does
Nexgen Contact Solutions
offer?
Nexgen Contact Solutions employs both nearshore and offshore delivery models to provide its services. Nearshore delivery typically involves operations from neighboring countries, allowing for easier communication and collaboration. Offshore delivery, on the other hand, refers to services provided from distant countries, often offering cost advantages while maintaining service quality. This dual approach enables Nexgen to meet diverse client needs efficiently.
How many employees and/or seats does
Nexgen Contact Solutions
have?
Nexgen Contact Solutions has a small workforce, with employee numbers ranging between one and ten. This size allows the company to maintain a close-knit team dynamic, fostering collaboration and adaptability in their service delivery.
Can
Nexgen Contact Solutions
be considered a good service provider for startups?
Given its small size and flexible service offerings, Nexgen Contact Solutions can be an appealing choice for startups, especially those in the political sector. Their tailored customer support services can help new businesses effectively engage with their audience while keeping operational costs manageable. Additionally, the company's commitment to transparency and innovative solutions can provide startups with the support they need to grow and establish their brand.
Can
Nexgen Contact Solutions
be considered a good service provider for SMBs?
Nexgen Contact Solutions is well-suited for small and medium businesses, particularly those involved in the political arena. Their scalable service model allows SMBs to access high-quality customer support without the burden of large operational overheads. The company's ability to adapt its offerings to meet the evolving needs of growing businesses makes it a reliable partner for SMBs looking to enhance their customer engagement strategies.
Can
Nexgen Contact Solutions
be considered a good service provider for enterprises?
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