Nexgen Agency
Customer Experience and Contact Center
NexGen Agency is a customer experience and social media management company that provides customer experience and contact center services for startups, known for its innovative multichannel approach and specialized support.
Size
51-200
Private
10m-50m
Mission
About
NexGen Agency offers customer experience and contact center services along with technical support and inbound customer support for clients in various industries. The company operates using an onshore model and supports startups looking to enhance their customer engagement.
It is recognized for its unique approach that combines social customer care with traditional voice communications, with a highly experienced team that acts as an extension of client companies.
Services
NexGen Agency provides customer experience and contact center services supported by technical support and inbound customer support. These services include live chat and messaging support, email support, and high-end technical support, covering multiple communication channels tailored to support startups in streamlining operations and enhancing customer engagement.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in various industries, particularly focusing on startups. It has experience supporting emerging businesses with services aligned to their specific operational needs and customer engagement strategies.
Unique Stregths
NexGen Agency is known for its innovative multichannel approach, offering clients a dedicated team that functions as an extension of their business. Its operational practices include developing customized, automated strategies based on clients' goals, ensuring consistency and efficiency in customer engagement.
Delivery Footprint
Headquartered in Deerfield Beach, Florida, the company operates using an onshore delivery model. It serves clients across various regions, with a focus on providing exceptional customer experiences through a network of customer experience centers.
Certifications
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Verticals
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Clients
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What's the main service provided by
Nexgen Agency
?
Nexgen Agency specializes in delivering exceptional customer experience and contact center services. Their offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, live chat and messaging support, as well as email support. This comprehensive range of services is designed to help clients across various industries enhance their customer engagement and operational efficiency.
What additional services does
Nexgen Agency
provide?
When was
Nexgen Agency
founded?
Nexgen Agency was established in 2003, which means it has been in operation for over 20 years. The company's extensive experience in the industry allows it to understand and adapt to the evolving needs of its clients, particularly in the realm of customer service and support.
What industry verticals does
Nexgen Agency
serve?
What delivery model does
Nexgen Agency
offer?
Nexgen Agency employs an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for closer collaboration with clients and often leads to better communication and understanding of customer needs, as the team is located in the same country as the clients they serve.
How many employees and/or seats does
Nexgen Agency
have?
Nexgen Agency has a workforce ranging from 51 to 200 employees. This size enables the company to maintain a personalized approach to client needs while still having the capacity to scale operations as necessary to meet demand.
Can
Nexgen Agency
be considered a good service provider for startups?
Nexgen Agency is particularly well-suited for startups seeking to enhance their customer engagement strategies. With a focus on providing tailored solutions, the company understands the unique challenges faced by emerging businesses and offers a comprehensive suite of services designed to support their growth. The onshore delivery model also ensures that startups receive high-quality support that aligns with their operational goals.
Can
Nexgen Agency
be considered a good service provider for SMBs?
For small and medium businesses, Nexgen Agency presents a viable option for customer support services. The company's flexible service offerings and commitment to developing customized solutions make it an attractive partner for SMBs looking to streamline their operations. Their experience in supporting startups translates well to the needs of SMBs, providing them with the necessary resources to enhance customer interaction and drive growth.
Can
Nexgen Agency
be considered a good service provider for enterprises?
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