Nexa Solutions Limited
Customer Experience and Contact Center
Nexa Limited is a versatile engineering solutions provider that offers customer experience and contact center services for healthcare, real estate, retail, and technology sectors, known for its custom engineering solutions and broad industry expertise.
Size
1-10
Private
Mission
To deliver custom, innovative engineering solutions for challenging projects.
About
Nexa Limited offers customer experience and contact center services along with back-office operations for clients in healthcare, real estate, retail, and technology. The company operates using an onshore model and supports U.S.-based organizations.
It is recognized for its innovative engineering solutions, with a commitment to delivering tailored services that meet diverse client needs across various industries.
Services
Nexa Limited provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and technical support. These services cover voice, chat, and messaging channels, and are tailored to support client needs in enhancing customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Lead Research & List Building
Technical Support (Tier 1/2)
Sales Enablement Content
CRM Data Cleansing & Enrichment
Appointment Setting
Industries Served
The company serves clients in healthcare, real estate, retail, and technology sectors. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration into existing workflows.
Unique Stregths
Nexa Limited is known for its commitment to innovation and excellence, offering clients a people-powered approach combined with technology integration. Its approach includes customized solutions that drive project success, ensuring efficiency and quality in service delivery.
Delivery Footprint
Headquartered in Fairfax, Virginia, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Nexa Solutions Limited
?
Nexa Solutions Limited specializes in providing customer experience and contact center services, catering to various client needs. Their offerings include inbound customer support, outbound telesales and retention, live chat and messaging support, technical support at both Tier 1 and Tier 2 levels, lead research and list building, sales enablement content, CRM data cleansing and enrichment, and appointment setting. This comprehensive range of services is designed to enhance customer interactions and operational efficiency for their clients.
What additional services does
Nexa Solutions Limited
provide?
When was
Nexa Solutions Limited
founded?
Nexa Solutions Limited was established in 2001, which means the company has been operating for over 22 years. Since its inception, it has focused on delivering innovative solutions tailored to meet the diverse needs of its clients across various sectors.
What industry verticals does
Nexa Solutions Limited
serve?
Nexa Solutions Limited serves a diverse array of industries, including Healthcare & Life Sciences, Real Estate & Property Management, Retail & e-Commerce, and Technology & SaaS. This broad industry focus allows the company to leverage its expertise to meet the specific requirements and technology needs of its clients.
What delivery model does
Nexa Solutions Limited
offer?
Nexa Solutions Limited employs an onshore delivery model, which means that their services are provided from within the client's country, primarily the United States. This approach allows for closer communication and collaboration with clients, ensuring that services are well-aligned with their operational needs and expectations.
How many employees and/or seats does
Nexa Solutions Limited
have?
Nexa Solutions Limited operates with a small workforce, consisting of between 1 to 10 employees. This size allows the company to maintain a close-knit team dynamic, facilitating personalized service and agile responses to client needs.
Can
Nexa Solutions Limited
be considered a good service provider for startups?
Nexa Solutions Limited could be a suitable service provider for startups, particularly those in the healthcare, real estate, retail, and technology sectors. Their emphasis on customized solutions and innovative approaches can help emerging businesses establish strong customer interactions from the outset. However, startups should consider their smaller workforce size, which may limit scalability as they grow rapidly.
Can
Nexa Solutions Limited
be considered a good service provider for SMBs?
Nexa Solutions Limited is well-positioned to support small and medium businesses (SMBs) with its diverse service portfolio and commitment to tailored solutions. Their ability to provide scalable customer support and back-office services makes them a valuable partner for SMBs looking to enhance operational efficiency and customer engagement. The company's focus on quality and innovation aligns well with the growth needs of smaller organizations.
Can
Nexa Solutions Limited
be considered a good service provider for enterprises?
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