Nexa Bpo
Customer Experience and Contact Center
Nexa BPO is a leading outsourcing provider that delivers customer experience and contact center services for healthcare, real estate, retail, and technology sectors, known for its commitment to privacy and innovative solutions.
Size
1K-5K
Private
under-1m
Mission
To design innovative solutions focused on customer satisfaction, security, and operational efficiency that create a tangible impact to boost businesses.
About
Nexa BPO offers customer experience and contact center services along with back-office operations for clients in healthcare, real estate, retail, e-commerce, and technology. The company operates using an onshore and nearshore delivery model and supports U.S.-based businesses.
It is recognized for its exceptional customer interactions and innovative solutions, with a strong emphasis on privacy and security, being the first to achieve ISO 27701:2019 certification.
Services
Nexa BPO provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and appointment setting. These services cover various channels, including voice, chat, and messaging, and are tailored to support client needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
CRM Data Cleansing & Enrichment
Appointment Setting
Industries Served
The company serves clients in healthcare, real estate, retail, e-commerce, and technology sectors. It has experience supporting diverse industry leaders with services aligned to specific requirements and technology platforms, ensuring seamless integration with tools like CRM systems and client portals.
Unique Stregths
Nexa BPO is known for its commitment to delivering exceptional customer experiences while maintaining the highest standards of privacy and security. Its approach includes fostering authentic connections with clients and consistently delivering on promises, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in the United States, the company operates using an onshore and nearshore delivery model. It serves clients across various industries, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Retail & e-Commerce
Technology & SaaS
Clients
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What's the main service provided by
Nexa Bpo
?
Nexa BPO specializes in delivering exceptional customer experience and contact center services, complemented by back-office operations. Their suite of offerings includes inbound customer support, outbound telesales and retention, live chat and messaging support, CRM data cleansing and enrichment, and appointment setting. These services are designed to enhance customer satisfaction and operational efficiency, tailored specifically to meet the diverse needs of their clients.
What additional services does
Nexa Bpo
provide?
In addition to its primary offerings, Nexa BPO also provides back-office operations. This extension of services allows them to assist clients with tasks that support core business functions, thereby improving operational efficiency and enabling businesses to focus on their primary objectives.
When was
Nexa Bpo
founded?
Nexa BPO was established in 1976, marking over 48 years of experience in the business process outsourcing industry. Since its inception, the company has focused on evolving its services to meet the changing demands of the market, establishing a strong foothold in customer experience and contact center operations.
What industry verticals does
Nexa Bpo
serve?
Nexa BPO serves a diverse range of industries including Healthcare & Life Sciences, Real Estate & Property Management, Retail & e-Commerce, and Technology & SaaS. This broad industry focus allows them to tailor their services and solutions to meet the specific needs of various sectors, ensuring effective support for their clients.
What delivery model does
Nexa Bpo
offer?
Nexa BPO operates using both onshore and nearshore delivery models. Onshore delivery refers to services provided within the same country as the client, while nearshore delivery involves servicing clients from nearby countries. This strategic approach enables the company to effectively manage resources and ensure high-quality interactions with clients, enhancing overall service delivery.
How many employees and/or seats does
Nexa Bpo
have?
Nexa BPO employs between 1,000 to 5,000 professionals, reflecting its capacity to handle a significant volume of customer interactions. This workforce size positions the company well to deliver scalable solutions and maintain high standards of service across its various operational areas.
Can
Nexa Bpo
be considered a good service provider for startups?
Can
Nexa Bpo
be considered a good service provider for SMBs?
Can
Nexa Bpo
be considered a good service provider for enterprises?
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