Nexa
Customer Experience and Contact Center
Nexa is a U.S.-based company that provides customer experience and contact center services for healthcare and life sciences, known for its people-powered service model and 24/7 availability.
Size
51-200
Private
Mission
To empower businesses through a people-centric approach combined with technology, emphasizing live, personalized customer interactions.
About
Nexa offers customer experience and contact center services along with inbound customer support, outbound telesales, and multilingual support for clients in healthcare and life sciences. The company operates using an onshore and nearshore delivery model and supports U.S.-based businesses.
It is recognized for its strong history of growth through innovation, with a commitment to high-touch, personalized customer engagement that enhances conversion rates and business scalability.
Services
Nexa provides customer experience and contact center services supported by inbound customer support, outbound telesales, and multilingual support. These services include lead research, inbound lead qualification, and appointment setting, delivered across various communication channels. Each solution is tailored to enhance business communication and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Lead Research & List Building
Inbound Lead Qualification
Appointment Setting
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting businesses that require high-touch customer communication and appointment management, ensuring services align with industry-specific needs.
Unique Stregths
Nexa is known for its people-powered service model that combines human expertise with technology, offering clients a unique blend of personalized engagement and operational efficiency. Its approach includes 24/7 availability and robust performance tracking, which help deliver consistency at scale.
Delivery Footprint
Headquartered in the U.S., the company operates using an onshore and nearshore delivery model. It serves clients across the United States, with teams working in flexible environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Nexa
?
Nexa specializes in customer experience and contact center services, offering a comprehensive range of solutions designed to enhance client interactions. Their service portfolio includes inbound customer support, outbound telesales and retention efforts, multilingual support, lead research and list building, inbound lead qualification, and appointment setting. Each of these services is crafted to improve operational efficiency and foster meaningful customer engagement.
What additional services does
Nexa
provide?
When was
Nexa
founded?
Nexa was established in 1982, marking over 40 years of experience in the customer experience and contact center industry. Since its inception, the company has built a reputation for innovation and growth, continually adapting to meet the evolving needs of its clients.
What industry verticals does
Nexa
serve?
Nexa primarily serves the Healthcare & Life Sciences sectors. Their focus on these industries allows them to tailor their services to meet specific client needs, especially in areas requiring high-touch customer communication and meticulous appointment management.
What delivery model does
Nexa
offer?
Nexa employs a flexible delivery model that includes both onshore and nearshore services. Onshore delivery refers to operations conducted within the same country as the client, ensuring close alignment with client expectations and culture. Nearshore delivery, on the other hand, involves providing services from neighboring countries, which can offer cost efficiencies while maintaining quality and accessibility.
How many employees and/or seats does
Nexa
have?
Nexa has a workforce ranging from 51 to 200 employees. This size allows them to maintain a personalized approach while ensuring they have the capacity to handle a variety of client needs effectively.
Can
Nexa
be considered a good service provider for startups?
Nexa's service offerings can be beneficial for startups, particularly those in the healthcare and life sciences sectors. Their emphasis on personalized customer interactions and tailored solutions can help new businesses establish a strong customer base. However, startups should consider whether their current employee range aligns with the specific needs and scale of their operations, as Nexa may be better suited for businesses looking to grow quickly rather than those needing extensive resources right out of the gate.
Can
Nexa
be considered a good service provider for SMBs?
Nexa is well-positioned to support small and medium businesses with its scalable service offerings and customer-centric approach. Their ability to provide 24/7 support and engage customers through various channels can help SMBs enhance their operational efficiency and improve customer satisfaction. Furthermore, the company's experience in the healthcare and life sciences sectors means they can offer specialized services that are particularly relevant for SMBs in these industries.
Can
Nexa
be considered a good service provider for enterprises?
Nexa's comprehensive service portfolio and proven track record make it a reliable choice for enterprises and large companies, especially in the healthcare and life sciences fields. Their onshore and nearshore delivery models provide flexibility and scalability, which are essential for larger organizations looking to optimize customer engagement. Additionally, their commitment to high-touch service and performance tracking aligns well with the sophisticated needs of enterprise clients, ensuring they receive consistent and effective support.
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