Newco Communications specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support, outbound telesales and retention, multilingual support, and technical support at both Tier 1 and Tier 2 levels. Additionally, they engage in order management and fulfillment, claims processing, customer and marketing analytics, CX consulting and journey mapping, as well as business and financial research. This diverse range of services allows them to effectively manage customer interactions across multiple channels, ensuring tailored support for various business needs.

Newco Communications was established in 2010 and has been in operation for approximately 14 years. Since its inception, the company has focused on delivering high-quality contact center services that prioritize operational excellence and superior customer experiences.

Newco Communications serves a variety of industries, including Telecommunications & Media, Retail & e-Commerce, Banking & Financial Services, Healthcare & Life Sciences, and Travel, Hospitality & Leisure. This diverse industry focus enables them to cater to a wide range of client needs and requirements.

Newco Communications employs both nearshore and offshore delivery models. The nearshore approach involves providing services from neighboring countries, which can enhance communication and collaboration due to closer time zones and cultural similarities. Offshore delivery, on the other hand, refers to services provided from distant locations, often resulting in cost efficiencies. By utilizing these models, Newco can effectively serve clients across Europe and globally, adapting to their diverse needs.

Newco Communications has a workforce comprising between 201 and 500 employees. This size allows them to maintain a dedicated team capable of delivering high-quality services while also providing the flexibility needed to scale operations according to client demands.

Newco Communications is well-positioned to serve small and medium-sized businesses (SMBs). Their flexible and scalable service offerings allow SMBs to access tailored customer support solutions that can adapt as their business grows. The company's experience across various sectors further enables them to provide specialized support that aligns with the unique needs of smaller enterprises.

Newco Communications is a strong provider for enterprises and large companies due to its robust service portfolio and commitment to operational excellence. With a diverse range of solutions tailored to complex business needs and the ability to deliver at scale, they offer reliability and sophisticated support structures that can enhance customer interactions for large organizations.