New Standard Corporation
Customer Experience and Contact Center
New Standard Corporation is a family-owned business that provides customer experience and contact center services for healthcare, insurance, banking, technology, retail, and gaming, known for its legacy of collaboration and operational excellence.
Size
51-200
Private
1m-10m
Mission
About
New Standard Corporation offers customer experience and contact center services along with back-office operations and AI and data services for clients in healthcare, insurance, banking, technology, retail, and gaming. The company operates using an onshore, nearshore, and offshore model and supports OEM manufacturers and other industry leaders.
It is recognized for its commitment to operational excellence, with a focus on delivering custom engineering solutions and advanced industry capabilities to meet urgent client challenges.
Services
New Standard Corporation provides customer experience and contact center services, supported by back-office operations and AI and data services. These services include inbound customer support, technical support, order management and fulfillment, and claims processing. Each solution is tailored to meet the specific needs of clients across various industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Order Management & Fulfilment
Claims Processing
Industries Served
The company serves clients in healthcare and life sciences, insurance, banking and financial services, technology and SaaS, retail and e-commerce, and gaming and entertainment. It has experience supporting OEM manufacturers and other industry leaders with services aligned to industry-specific requirements and operational complexities.
Unique Stregths
New Standard Corporation is known for its legacy of uncompromised collaboration and operational excellence, offering clients a strategic partnership that emphasizes custom engineering and manufacturing services. Its approach includes investing in advanced industry solutions and maintaining a strong focus on design for manufacturability, which helps deliver consistent quality at scale.
Delivery Footprint
Headquartered in York, Pennsylvania, with additional operations in Rocky Mount, North Carolina, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across various regions, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Technology & SaaS
Retail & e-Commerce
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
New Standard Corporation
?
New Standard Corporation specializes in customer experience and contact center solutions, providing a variety of services tailored to meet client needs. Their offerings encompass inbound customer support, technical support at Tier 1 and 2 levels, order management and fulfillment, as well as claims processing, ensuring comprehensive support for diverse operational requirements.
What additional services does
New Standard Corporation
provide?
When was
New Standard Corporation
founded?
Founded in 1941, New Standard Corporation has been in operation for over 80 years. Since its establishment, the company has evolved and expanded its offerings, becoming a trusted partner for clients across various industries by focusing on customer experience and operational excellence.
What industry verticals does
New Standard Corporation
serve?
New Standard Corporation serves a broad range of industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Technology & SaaS, Retail & e-Commerce, and Gaming & Entertainment. This diverse focus allows them to address the unique challenges and requirements of each sector effectively.
What delivery model does
New Standard Corporation
offer?
New Standard Corporation employs a versatile delivery model that includes onshore, nearshore, and offshore operations. Onshore services are provided within the client's country, nearshore services are delivered from neighboring countries, and offshore services are executed from locations farther away. This approach enables flexibility and cost-effective solutions tailored to client preferences and needs.
How many employees and/or seats does
New Standard Corporation
have?
New Standard Corporation has a workforce ranging between 51 to 200 employees. This size allows for a personalized approach to service delivery while maintaining the capacity to handle a variety of client projects effectively.
Can
New Standard Corporation
be considered a good service provider for startups?
New Standard Corporation can be a suitable service provider for startups, particularly those in need of robust customer experience solutions and back-office support. Their tailored services can help new businesses establish a solid customer support framework, which is crucial for growth in the early stages. However, startups should consider their specific needs and ensure that the company's offerings align with their growth trajectory.
Can
New Standard Corporation
be considered a good service provider for SMBs?
New Standard Corporation is well-positioned to support small and medium businesses (SMBs) with its scalable service offerings. Their experience across multiple industries allows them to provide flexible solutions that cater to the evolving demands of SMBs, enabling these businesses to enhance their customer engagement and operational efficiency as they grow.
Can
New Standard Corporation
be considered a good service provider for enterprises?
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