New Media Services Pty Ltd
Customer Experience and Contact Center
New Media Services is a global outsourcing company that provides customer experience and contact center solutions for diverse industries, known for its blend of human expertise and AI-driven technology.
Size
201-500
Private
10m-50m
Mission
To deliver custom-fit outsourcing solutions tailored to specific business needs and objectives, leveraging advanced technology and skilled personnel to optimize outcomes.
About
New Media Services offers customer experience and contact center solutions along with back-office operations for clients in various sectors. The company operates using a hybrid delivery model and supports clients globally.
It is recognized for its commitment to quality and reliability, with a strong focus on enhancing customer support and content moderation practices.
Services
New Media Services provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, multilingual support, billing and invoicing, and content moderation. These services cover various communication channels and are tailored to support businesses in enhancing customer interactions and content quality.
Capabilities
Inbound Customer Support
Multilingual Support
Billing & Invoicing
Content Moderation
Industries Served
The company serves clients in diverse industries, including national brands and government agencies. It has experience supporting organizations with services aligned to their specific needs, ensuring high standards of engagement and content appropriateness.
Unique Stregths
New Media Services is known for its innovative and inclusive company culture, offering clients a collaborative approach to outsourcing. Its operational practices emphasize leveraging advanced technology combined with skilled personnel, which helps deliver consistent and effective solutions at scale.
Delivery Footprint
Headquartered in Melbourne, Australia, the company operates using a hybrid delivery model. It serves clients across multiple regions, with additional offices in Texas, Manila, Zurich, Amsterdam, and Dnipro, allowing for flexible service delivery tailored to client requirements.
Certifications
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Verticals
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Clients
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What's the main service provided by
New Media Services Pty Ltd
?
New Media Services Pty Ltd specializes in providing comprehensive customer experience and contact center solutions. Their offerings include essential services such as inbound customer support, multilingual assistance, billing and invoicing, and content moderation. These services are designed to enhance how businesses interact with their customers and manage their content, ensuring quality and satisfaction across various communication channels.
What additional services does
New Media Services Pty Ltd
provide?
In addition to its primary customer experience and contact center services, New Media Services Pty Ltd offers a range of additional capabilities, including back-office operations and AI and data services. These supplementary offerings expand the company's portfolio, allowing them to support clients in various aspects of their operations and enhance overall efficiency.
When was
New Media Services Pty Ltd
founded?
New Media Services Pty Ltd was established in 2007, making it a well-experienced player in the outsourcing industry with over 16 years of operation. Since its inception, the company has focused on delivering tailored outsourcing solutions that meet the specific needs of its clients, leveraging advanced technology and skilled personnel.
What industry verticals does
New Media Services Pty Ltd
serve?
What delivery model does
New Media Services Pty Ltd
offer?
New Media Services Pty Ltd employs a hybrid delivery model, which allows them to provide services through onshore, nearshore, offshore, and a combination of these approaches. Onshore services are delivered within the same country as the client, while nearshore services come from neighboring countries. Offshore services, on the other hand, are provided from distant locations, typically to leverage cost advantages or specialized skills. This flexible delivery model enables the company to adapt its offerings to suit various client requirements and operational needs.
How many employees and/or seats does
New Media Services Pty Ltd
have?
New Media Services Pty Ltd currently has a workforce of between 201 to 500 employees. This size allows the company to maintain a robust and skilled team capable of delivering high-quality outsourcing solutions while also being agile enough to adapt to the changing demands of their clients.
Can
New Media Services Pty Ltd
be considered a good service provider for startups?
New Media Services Pty Ltd can be a suitable service provider for startups, especially those looking for flexible and tailored solutions. With a strong focus on customer experience and a hybrid delivery model, the company can adapt its services to meet the specific needs of new businesses. Their commitment to leveraging advanced technology and skilled personnel ensures that startups receive the support necessary to establish and grow their customer interactions effectively.
Can
New Media Services Pty Ltd
be considered a good service provider for SMBs?
For small and medium businesses, New Media Services Pty Ltd presents a valuable partnership opportunity. Their scalable service offerings and extensive experience in customer support and back-office operations enable them to cater effectively to the unique challenges faced by SMBs. The company's hybrid delivery model allows for cost-effective solutions that can grow alongside their clients, making them a reliable choice for businesses looking to enhance their operational efficiency and customer engagement.
Can
New Media Services Pty Ltd
be considered a good service provider for enterprises?
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