New Connections
Customer Experience and Contact Center
ConnectCom is a BPO provider that offers customer experience and contact center services for telecommunications, technology, retail, and healthcare, known for its innovative approach to service delivery.
Size
Private
Mission
About
ConnectCom offers customer experience and contact center services along with back-office operations for clients in telecommunications, technology, retail, and healthcare. The company operates using an unspecified delivery model and supports a diverse range of clients.
It is recognized for its commitment to quality service, with a focus on customer satisfaction and operational efficiency.
Services
ConnectCom provides customer experience and contact center services, supported by back-office operations and specific offerings such as social media customer care, customer and marketing analytics, and technical support. These services cover inbound and outbound support channels, tailored to meet the needs of various client operations.
Capabilities
Social Media Customer Care
Customer & Marketing Analytics
Technical Support (Tier 1/2)
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in telecommunications, technology, retail, and healthcare. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that solutions are relevant and effective.
Unique Stregths
ConnectCom is known for its innovative approach to service delivery, offering clients a blend of technology and human touch. Its operational practices include a focus on customer satisfaction and efficiency, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Leudelange, Luxembourg, the company operates using an unspecified delivery model. It serves clients across various regions, adapting its service delivery to meet specific client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Technology & SaaS
Retail & e-Commerce
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
New Connections
?
New Connections specializes in delivering exceptional customer experience and contact center services, which are complemented by their expertise in back-office operations. Their service offerings include a variety of support channels such as social media customer care, customer and marketing analytics, technical support across tiers one and two, inbound customer support, and outbound telesales and retention. This diverse array of services is designed to cater to the unique needs of their clients, ensuring a comprehensive approach to customer engagement.
What additional services does
New Connections
provide?
In addition to its primary offerings in customer experience and contact center services, New Connections provides back-office operations that enhance their overall service portfolio. This additional capability allows the company to support clients with various administrative and operational tasks, further strengthening their role as a comprehensive outsourcing partner.
When was
New Connections
founded?
New Connections was established in 2012, marking over a decade of experience in the business process outsourcing sector as of 2024. The company's foundation was built on a commitment to providing quality service and operational efficiency, which has allowed it to grow and adapt to the evolving needs of its clientele across various industries.
What industry verticals does
New Connections
serve?
New Connections serves a wide range of industries, specifically focusing on sectors such as Telecommunications & Media, Technology & SaaS, Retail & e-Commerce, and Healthcare & Life Sciences. This industry-specific expertise allows the company to tailor its services effectively, ensuring that solutions are relevant and impactful for its diverse clientele.
What delivery model does
New Connections
offer?
How many employees and/or seats does
New Connections
have?
Can
New Connections
be considered a good service provider for startups?
For startups, New Connections can be a valuable service provider, especially considering its focus on customer experience and operational efficiency. The company's diverse service offerings can help emerging businesses establish strong customer relationships and streamline their operations. However, startups should evaluate their specific needs and budget constraints to ensure alignment with New Connections' solutions.
Can
New Connections
be considered a good service provider for SMBs?
New Connections is well-suited for small and medium businesses (SMBs) looking for reliable support in customer engagement and operational tasks. With a scalable service portfolio that includes both customer experience and back-office operations, the company can adapt its solutions to meet the dynamic requirements of growing businesses. Their commitment to customer satisfaction and efficiency makes them an appealing partner for SMBs aiming to enhance their operational capabilities.
Can
New Connections
be considered a good service provider for enterprises?
While New Connections has a solid foundation in delivering customer experience services, its offerings may be more tailored towards small to medium businesses rather than large enterprises. Enterprises typically require extensive scalability, sophisticated integrations, and specific certifications, which may not be explicitly highlighted in the company’s profile. Therefore, organizations of larger scale should consider their unique needs and assess whether New Connections can meet the complexity of their operations.
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