Netfor
Customer Experience and Contact Center
Netfor is a leading BPO provider that delivers customer experience and contact center solutions for government and public sector clients, known for its people-centric approach and high First Call Resolution Rate.
Size
51-200
Private
10m-50m
Mission
To automate repeatable business processes and enhance call center operations while demonstrating that technology can save organizations money and remain people-centric.
About
Netfor offers customer experience and contact center solutions along with technical support and field services for clients in government and public sectors. The company operates using an onshore model and supports organizations across the United States.
It is recognized for its commitment to simplifying complex processes, with a focus on automating repeatable business functions and enhancing call center operations.
Services
Netfor provides customer experience and contact center solutions supported by technical support and field services. These services include inbound customer support, appointment scheduling, and software support, delivered across multiple channels. Each solution is tailored to help organizations focus on their core competencies and improve operational efficiency.
Capabilities
Technical Support (Tier 1/2)
Inbound Customer Support
Appointment Setting
Customer & Marketing Analytics
Industries Served
The company serves clients in government and public sectors. It has experience supporting various organizations with services aligned to industry-specific requirements, ensuring compliance and effective communication.
Unique Stregths
Netfor is known for its people-centric approach, offering clients high First Call Resolution Rates and a commitment to reliability. Its operational practices include a nationwide technician coverage model and a proprietary knowledge management system, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Fishers, Indiana, the company operates under an onshore delivery model. It serves clients across the United States, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Government & Public Sector
Clients
No items found.
What's the main service provided by
Netfor
?
Netfor specializes in providing exceptional customer experience and contact center solutions. Their main offerings are complemented by a range of sub-services including inbound customer support, technical support at both Tier 1 and Tier 2 levels, appointment setting, and customer and marketing analytics. This comprehensive array of services is designed to help organizations streamline operations and enhance their customer interactions.
What additional services does
Netfor
provide?
When was
Netfor
founded?
Netfor was established in 1995, which means it has been in operation for approximately 29 years. Over this time, the company has developed a solid reputation for delivering quality customer experience solutions and adapting to the evolving needs of its clients.
What industry verticals does
Netfor
serve?
Netfor primarily serves the Technology & SaaS and Government & Public Sector industries. This focus enables them to tailor their services to meet the unique demands and regulatory requirements of these sectors, ensuring effective and compliant communication.
What delivery model does
Netfor
offer?
Netfor operates using an onshore delivery model, meaning that their services are provided within the United States. This approach allows for closer collaboration with clients, enhanced communication, and the ability to easily adapt to client needs while maintaining high service quality.
How many employees and/or seats does
Netfor
have?
Netfor has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a personalized service approach while being agile enough to handle a variety of client needs across different industries.
Can
Netfor
be considered a good service provider for startups?
Netfor could be a suitable service provider for startups, particularly those in the Technology & SaaS space. With their focus on customer experience and technical support, startups can benefit from Netfor's expertise in streamlining processes and enhancing customer interactions. However, startups should consider their specific requirements and whether they align with Netfor's service offerings.
Can
Netfor
be considered a good service provider for SMBs?
Netfor is well-positioned to support small and medium-sized businesses, especially those looking to improve their customer service operations. Their diverse range of services, from inbound support to appointment setting, provides SMBs with the flexibility needed to grow. Additionally, their commitment to reliability and customer satisfaction can help these businesses scale effectively.
Can
Netfor
be considered a good service provider for enterprises?
For enterprises and larger companies, Netfor offers a compelling value proposition with their robust service portfolio and proven track record. Their onshore delivery model ensures efficient communication and service quality, which is critical for large organizations. Furthermore, their recognition by Inc. Magazine as part of the Inc 5000 in 2023 underscores their reliability and commitment to excellence, making them a strong contender for enterprise-level service requirements.
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