Nefele
Customer Experience and Contact Center
Nefele is a versatile BPO provider that offers customer experience and contact center solutions for banking, healthcare, and telecommunications, known for its flexible approach and industry expertise.
Size
51-200
Private
Mission
To streamline business processes for offshore companies, allowing them to focus on their core competencies.
About
Nefele offers customer experience and contact center solutions along with technical support and legal process outsourcing for clients in banking, healthcare, and telecommunications. The company operates using a nearshore and offshore model and supports clients primarily in North America.
It is recognized for its ability to reduce operational costs and enhance client support, with a strong focus on optimizing non-core business functions for offshore companies.
Services
Nefele provides customer experience and contact center solutions, supported by technical support and legal process outsourcing. These services include inbound customer support, outbound telesales, technical support, and claims processing, tailored to support clients' needs in managing their non-core business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Email Support
Claims Processing
Legal Process Outsourcing (LPO)
Industries Served
The company serves clients in banking and financial services, healthcare, and telecommunications. It has experience supporting various organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Nefele is known for its flexible approach and ability to reduce operational costs, offering clients reliable and efficient support. Its approach includes a commitment to enhancing competitive sharpness and providing dedicated client support, ensuring consistency and quality at scale.
Delivery Footprint
Headquartered in Chihuahua, Mexico, the company operates using a nearshore and offshore delivery model. It serves clients across North America and other regions, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Nefele
?
Nefele specializes in providing comprehensive customer experience and contact center solutions. Their offerings extend to various sub-services that include inbound customer support, outbound telesales, technical support, social media customer care, email support, claims processing, and legal process outsourcing. This diverse range of services is designed to assist businesses in managing their non-core activities efficiently, enabling them to focus on their primary objectives.
What additional services does
Nefele
provide?
When was
Nefele
founded?
Nefele was established in 2015, marking nearly a decade of experience in the business process outsourcing industry as of 2024. Since its inception, the company has dedicated itself to enhancing the operational efficiency of its clients through tailored support solutions.
What industry verticals does
Nefele
serve?
Nefele serves a variety of industries, primarily focusing on Banking & Financial Services, Healthcare & Life Sciences, and Telecommunications & Media. Their expertise in these sectors allows them to provide specialized services that align with the unique needs and challenges of each industry.
What delivery model does
Nefele
offer?
Nefele employs both nearshore and offshore delivery models to effectively meet client needs. Nearshore outsourcing refers to delegating services to neighboring countries, which can reduce time zone differences and facilitate communication. Offshore outsourcing, on the other hand, involves utilizing service providers in distant countries, often resulting in cost savings. This flexible delivery approach enables Nefele to cater to a diverse range of clientele across various regions.
How many employees and/or seats does
Nefele
have?
Nefele has a workforce of between 51 and 200 employees. This size allows them to maintain a balance between personalized service and the capacity to handle significant client demands.
Can
Nefele
be considered a good service provider for startups?
Nefele could be a valuable service provider for startups looking to outsource their customer experience needs. With a diverse range of services tailored to support non-core functions, startups can benefit from Nefele's expertise in managing customer interactions and technical support without the burden of building these capabilities in-house. Their flexible delivery models also allow startups to scale services according to their growth trajectory.
Can
Nefele
be considered a good service provider for SMBs?
Nefele stands out as a strong service provider for small and medium businesses (SMBs). Their portfolio of services is designed to enhance operational efficiency, which is critical for SMBs aiming to grow without incurring excessive costs. The company's ability to adapt its offerings to meet the specific needs of SMBs ensures that they can support these businesses in navigating their challenges and seizing new opportunities.
Can
Nefele
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.