Nearsol
Customer Experience and Contact Center
Nearsol is a business process outsourcing firm that provides customer experience and contact center solutions for technology, healthcare, and e-commerce sectors, known for its tailored service offerings and strong global presence.
Size
1K-5K
Private
Mission
To deliver optimal results through unmatched service, custom solutions, and strong partnerships while exceeding client expectations.
About
Nearsol offers customer experience and contact center solutions along with back-office operations for clients in technology, healthcare, and e-commerce. The company operates using a nearshore model and supports global enterprises across various industries.
It is recognized for its commitment to customer service excellence, with a focus on custom solutions that exceed client expectations.
Services
Nearsol provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, social media customer care, and live chat support. These services cover multiple channels and are tailored to support diverse client needs in enhancing customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in technology, healthcare, and e-commerce sectors. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational support.
Unique Stregths
Nearsol is known for its technical expertise in business growth and process optimization, offering clients advanced operational resources that eliminate operational hassles. Its approach includes a strong emphasis on customer service and a commitment to delivering optimal results through custom solutions and strategic partnerships.
Delivery Footprint
Headquartered in the United States, the company operates using a nearshore delivery model. It serves clients across seven countries, with major hubs in Manila and Iloilo, ensuring geographical proximity and ease of communication for enhanced collaboration.
Certifications
No items found.
Verticals
Technology & SaaS
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Nearsol
?
Nearsol specializes in delivering exceptional customer experience and contact center solutions. Their offerings include inbound customer support, social media customer care, live chat and messaging support, email support, as well as CX consulting and journey mapping. This comprehensive suite of services is designed to enhance client interactions and streamline operational processes for a range of industries.
What additional services does
Nearsol
provide?
When was
Nearsol
founded?
Nearsol was established in 2006, which gives it over 17 years of experience in the business process outsourcing industry. Since its inception, the company has focused on delivering tailored customer experience solutions and has built a solid reputation for its service excellence.
What industry verticals does
Nearsol
serve?
Nearsol serves a diverse range of sectors including Technology & SaaS, Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, and Logistics, Transport & Supply-Chain. This broad industry focus enables the company to provide specialized services that cater to the unique needs of each vertical.
What delivery model does
Nearsol
offer?
Nearsol operates using a nearshore delivery model, which allows them to provide services from locations that are geographically close to their clients. This model offers advantages such as improved communication and collaboration, as well as operational efficiency. Unlike offshore models, which often involve significant time zone differences, nearshore services facilitate a more integrated approach to business processes.
How many employees and/or seats does
Nearsol
have?
Nearsol employs between 1,000 to 5,000 individuals, reflecting a robust workforce that supports its extensive range of services. This size enables the company to effectively manage large-scale operations while maintaining the flexibility to adapt to the specific needs of its clients.
Can
Nearsol
be considered a good service provider for startups?
Nearsol can be a suitable service provider for startups, particularly those in the technology and e-commerce sectors. Their focus on custom solutions allows startups to benefit from tailored customer support that can scale as they grow. The nearshore delivery model also provides an advantage in terms of communication and responsiveness, which are crucial for new businesses looking to establish their market presence.
Can
Nearsol
be considered a good service provider for SMBs?
For small and medium businesses, Nearsol offers a range of scalable services that can be tailored to meet evolving needs. Their extensive experience across various industries enables them to provide effective customer support solutions that help SMBs enhance their operational efficiency and customer engagement. With a commitment to delivering custom solutions, Nearsol can support the growth ambitions of smaller enterprises while ensuring they have the operational resources to thrive.
Can
Nearsol
be considered a good service provider for enterprises?
Nearsol stands out as a reliable partner for enterprises and large companies due to its extensive experience and sophisticated service offerings. With a workforce that supports a significant scale of operations, they are well-equipped to meet the demands of larger organizations. Their accolades, such as the Great Place To Work certification and focus on strategic partnerships, further underscore their commitment to delivering optimal results, making them a strong contender for enterprise-level support.
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