Ncri Solutions specializes in enhancing customer experience and providing contact center solutions. Their offerings include a variety of services such as inbound customer support, technical support at Tier 1 and Tier 2 levels, customer and marketing analytics, accounts receivable management, as well as service desk and IT support. They also provide network monitoring and management services, all designed to improve operational efficiency and support businesses in the utilities sector.

In addition to their core customer experience and contact center solutions, Ncri Solutions also offers a range of supplementary services. These include finance and accounting services, as well as HR recruitment and payroll functions. This diverse service portfolio enables them to support a broader spectrum of business operations and meet various client requirements.

Ncri Solutions was established in 2018, making it six years old as of 2024. Since its inception, the company has focused on delivering customer experience solutions and contact center services, positioning itself as a reliable partner for businesses, particularly in the utilities industry.

Ncri Solutions employs a nearshore and offshore delivery model to administer its services. Nearshore refers to operations conducted in nearby countries, allowing for easier communication and collaboration due to similar time zones and cultural affinities. Offshore, on the other hand, involves services provided from countries that are further away. This flexible delivery approach enables Ncri Solutions to cater to diverse client needs and operate efficiently across various global markets.

Ncri Solutions has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team dynamic while still being capable of delivering a substantial range of services, ensuring personalized attention and dedicated support for their clients.

For small and medium businesses, Ncri Solutions presents a compelling option due to its ability to provide tailored solutions that enhance operational efficiency. Their expertise in customer experience and technical support, coupled with additional services like accounting and HR functions, positions them as a versatile partner for SMBs looking to grow and streamline their operations. The company’s size also allows for personalized service and agility in meeting specific business needs.

While Ncri Solutions primarily caters to smaller organizations, its capabilities could potentially extend to larger enterprises, especially those in the utilities sector. Their expertise in customer experience and technical support, along with their innovative solutions, can add value to large companies seeking to enhance their operational efficiency. However, enterprises with more complex needs might find that they require larger-scale providers with specialized resources and certifications.