NCRI Solutions
Customer Experience and Contact Center
NCRI Solutions is a Canadian-based BPO company that provides customer experience and contact center services for banking, financial services, and energy utilities, known for its multilingual workforce and comprehensive digital solutions.
Size
over-10K
Private
Mission
To develop and support digital solutions that provide faster and better insights and results.
About
NCRI Solutions offers customer experience and contact center services along with back-office operations and IT infrastructure management for clients in banking, financial services, and energy utilities. The company operates using an onshore, nearshore, and offshore delivery model and supports clients globally.
It is recognized for its commitment to social responsibility and community engagement, with a focus on delivering cost-effective outsourcing solutions that enhance operational efficiency.
Services
NCRI Solutions provides customer experience and contact center services, supported by back-office operations and IT infrastructure management. These services include inbound customer support, accounts receivable management, and technical support, tailored to support client needs in various business functions.
Capabilities
Inbound Customer Support
Accounts Receivable
Technical Support (Tier 1/2)
Change Management & Training
Customer & Marketing Analytics
Service Desk & IT Support
Network Monitoring & Management
Industries Served
The company serves clients in banking, financial services, and energy utilities. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms, ensuring compliance and operational excellence.
Unique Stregths
NCRI Solutions is known for its talented multilingual professionals and flexible service offerings, providing clients with cost-effective outsourcing solutions. Its approach includes leveraging technology and human ingenuity to deliver innovative strategies that drive business growth and customer satisfaction.
Delivery Footprint
Headquartered in Mississauga, Ontario, Canada, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across multiple geographies, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Energy & Utilities
Clients
No items found.
What's the main service provided by
NCRI Solutions
?
NCRI Solutions specializes in delivering customer experience and contact center services, complemented by a range of support functions. Their offerings include inbound customer support, accounts receivable management, and tiered technical support, ensuring a comprehensive approach to meeting diverse client needs. This multifaceted service structure allows them to cater to various business functions effectively.
What additional services does
NCRI Solutions
provide?
In addition to its primary offerings, NCRI Solutions provides a comprehensive suite of other services, which includes back-office operations and IT infrastructure management. This extended portfolio enhances their ability to support clients in achieving operational efficiency and addressing a variety of business requirements.
When was
NCRI Solutions
founded?
NCRI Solutions was established in 2018, marking its entry into the business process outsourcing sector. As of 2024, the company has been operating for six years, during which it has built a strong reputation in providing customer experience solutions and operational support.
What industry verticals does
NCRI Solutions
serve?
NCRI Solutions primarily serves the Banking & Financial Services and Energy & Utilities sectors. This industry focus enables the company to tailor its services to meet the specific requirements and challenges faced by organizations within these verticals.
What delivery model does
NCRI Solutions
offer?
NCRI Solutions employs a versatile delivery model that includes onshore, nearshore, and offshore strategies. Onshore services are provided within the same country as the client, while nearshore services are delivered from neighboring countries, allowing for closer cultural and time zone alignment. Offshore services involve teams located in distant countries, often providing cost advantages and access to skilled talent, thus enabling NCRI to effectively meet diverse client needs globally.
How many employees and/or seats does
NCRI Solutions
have?
NCRI Solutions boasts a workforce of over 10,000 employees, positioning it as a significant player in the business process outsourcing industry. This sizable team enables the company to efficiently manage a wide array of client demands and deliver high-quality service across various sectors.
Can
NCRI Solutions
be considered a good service provider for startups?
Can
NCRI Solutions
be considered a good service provider for SMBs?
Can
NCRI Solutions
be considered a good service provider for enterprises?
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