Ncri Ascentia Services
Customer Experience and Contact Center
NCRI is a rapidly growing global company that provides contact center solutions for various industries, known for its strategic expansions and commitment to exceptional customer experience.
Size
Private
1m-10m
Mission
To deliver exceptional customer experience and support through innovative contact center solutions and business process outsourcing.
About
NCRI offers contact center solutions along with customer experience management for clients in healthcare, insurance, banking, and retail. The company operates using an offshore delivery model and supports clients in the UAE, India, and Bahrain.
It is recognized for its recent acquisition of Ascentia Services, enhancing its capabilities and expanding its global footprint.
Services
NCRI provides contact center solutions supported by customer experience management and multilingual support. These services cover inbound and outbound call handling, enhancing customer interactions across various channels, and are tailored to support client needs in diverse industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Industries Served
The company serves clients in healthcare, insurance, banking, and retail. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and customer satisfaction.
Unique Stregths
NCRI is known for its rapid global expansion and strategic acquisitions, offering clients a robust network of contact centers. Its approach includes a focus on enhancing customer experience, which helps deliver consistency and quality service at scale.
Delivery Footprint
Headquartered in an unspecified location, the company operates using an offshore delivery model. It serves clients across the UAE, India, and Bahrain, with teams working in remote environments to meet diverse client needs.
Certifications
ISO 9001:2015
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Retail & e-Commerce
Clients
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What's the main service provided by
Ncri Ascentia Services
?
Ncri Ascentia Services specializes in providing customer experience and contact center solutions. Their main offerings encompass inbound customer support, outbound telesales, and retention services, alongside multilingual support to cater to diverse client needs. This comprehensive approach ensures that they enhance customer interactions effectively across various communication channels.
What additional services does
Ncri Ascentia Services
provide?
In addition to their primary focus on customer experience and contact center services, Ncri Ascentia Services offers a range of additional capabilities. These include back-office operations and IT infrastructure management services, which further enhance their ability to support clients comprehensively across various operational needs.
When was
Ncri Ascentia Services
founded?
Ncri Ascentia Services was established in 1867, marking a significant presence in the business process outsourcing sector. With over 156 years of experience, the company has evolved to adapt to changing market demands and technologies, demonstrating resilience and commitment to excellence in customer service.
What industry verticals does
Ncri Ascentia Services
serve?
Ncri Ascentia Services operates across several key industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, and Retail & e-Commerce. Their expertise in these sectors allows them to deliver tailored solutions that meet the specific needs and challenges faced by businesses within these verticals.
What delivery model does
Ncri Ascentia Services
offer?
The company employs both offshore and nearshore delivery models, which means they provide services from locations outside of the client's primary market. This approach allows Ncri Ascentia Services to leverage cost efficiencies while maintaining high-quality service delivery, ensuring that clients benefit from a flexible and scalable support system.
How many employees and/or seats does
Ncri Ascentia Services
have?
Can
Ncri Ascentia Services
be considered a good service provider for startups?
Ncri Ascentia Services can be a suitable partner for startups, especially those seeking scalable customer support solutions. Their experience in handling diverse client needs and their ability to provide multilingual support can be particularly beneficial for startups looking to expand their reach in various markets. However, startups should assess their specific needs and consider how these services align with their growth strategies.
Can
Ncri Ascentia Services
be considered a good service provider for SMBs?
For small and medium businesses, Ncri Ascentia Services presents a promising option due to their flexible service offerings and commitment to enhancing customer experience. Their capability to provide tailored solutions across multiple channels can help SMBs improve customer engagement and satisfaction, supporting their growth objectives effectively.
Can
Ncri Ascentia Services
be considered a good service provider for enterprises?
Ncri Ascentia Services is well-equipped to serve enterprises and large companies, given their extensive experience and robust service offerings. Their ISO 9001:2015 certification reflects a commitment to quality management, which is crucial for large organizations that require reliable and sophisticated service providers. The company's offshore and nearshore delivery models also ensure that they can scale services efficiently to meet the demands of larger clients.
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