Nco Customer Management Inc
Customer Experience and Contact Center
NCO Customer Management, Inc. is a leading BPO provider that delivers customer experience and contact center solutions for healthcare and life sciences, known for its customized outsourcing strategies and extensive global reach.
Size
5K-10K
Private
Mission
About
NCO Customer Management, Inc. offers customer experience and contact center solutions along with back-office operations for clients in healthcare and life sciences. The company operates using a hybrid delivery model and supports a diverse range of clients worldwide.
It is recognized for its 'Customer Fit Solutions' approach, with a proven track record of enhancing client outcomes and customer satisfaction through tailored services.
Services
NCO Customer Management, Inc. provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, accounts receivable, and claims processing. These services cover various channels including voice, chat, email, and social media, and are tailored to support clients' operational efficiency and customer engagement needs.
Capabilities
Inbound Customer Support
Accounts Receivable
Claims Processing
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting healthcare providers and organizations with services aligned to industry-specific requirements and technology platforms, ensuring compliance and operational excellence.
Unique Stregths
NCO is known for its customized outsourcing solutions that drive client success, offering clients a best-in-class service delivery model. Its approach includes leveraging advanced technology and operational excellence, which helps deliver consistency and scalability at a global level.
Delivery Footprint
Headquartered in the United States, the company operates using a hybrid delivery model. It serves clients across North America, Latin America, Asia, Europe, and Australia, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Nco Customer Management Inc
?
Nco Customer Management Inc specializes in delivering customer experience and contact center solutions, complemented by robust back-office operations. Their offerings include inbound customer support, accounts receivable management, and claims processing. By utilizing various communication channels such as voice, chat, email, and social media, they tailor their services to enhance operational efficiency and customer engagement for their clients.
What additional services does
Nco Customer Management Inc
provide?
In addition to their primary customer experience and contact center solutions, Nco Customer Management Inc also provides back-office operations along with finance and accounting services. These additional capabilities allow them to support clients comprehensively, enhancing overall operational efficiency.
When was
Nco Customer Management Inc
founded?
Founded in 1926, Nco Customer Management Inc has been in operation for over 97 years. This extensive history reflects the company's commitment to providing exceptional customer management services across various industries, particularly in healthcare and life sciences.
What industry verticals does
Nco Customer Management Inc
serve?
Nco Customer Management Inc primarily serves the Healthcare & Life Sciences sectors. Their expertise in these industries enables them to meet specific requirements and leverage technology platforms that ensure compliance and operational excellence for their clients.
What delivery model does
Nco Customer Management Inc
offer?
Nco Customer Management Inc employs a hybrid delivery model, offering services through onshore, nearshore, offshore, and multi-shore configurations. Onshore refers to operations within the client's home country, while nearshore involves neighboring countries. Offshore denotes services provided from distant locations, often to leverage cost advantages. This flexible approach allows them to adapt to varying client needs and geographical preferences.
How many employees and/or seats does
Nco Customer Management Inc
have?
Nco Customer Management Inc boasts a workforce ranging between 5,000 to 10,000 employees. This sizable team enables the company to effectively manage a diverse portfolio of clients and deliver high-quality services at scale.
Can
Nco Customer Management Inc
be considered a good service provider for startups?
Can
Nco Customer Management Inc
be considered a good service provider for SMBs?
Nco Customer Management Inc is well-equipped to serve small and medium businesses (SMBs) by offering scalable solutions tailored to their operational needs. Their extensive service portfolio, combined with a hybrid delivery model, provides SMBs with the flexibility and support necessary for growth and customer engagement.
Can
Nco Customer Management Inc
be considered a good service provider for enterprises?
For enterprises and large companies, Nco Customer Management Inc presents a reliable choice due to its established track record and diverse service offerings. Their experience in managing complex client requirements, along with the recognition from awards like the Stevie Awards for Sales & Customer Service, underscores their capability to deliver sophisticated outsourcing solutions at scale.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.