Navigant Technologies Private Limited specializes in providing customer experience and contact center solutions, focusing on improving client interactions and overall satisfaction. In addition to their primary offerings, they also deliver a range of sub-services, including inbound customer support, outbound telesales and retention strategies, technical support at tier 1 and tier 2 levels, sales chat and live demonstrations, as well as lead research and list building. This comprehensive service suite is designed to cater to diverse client needs and enhance operational efficiency.

In addition to their core offerings in customer experience and contact center solutions, Navigant Technologies Private Limited also provides HR recruitment and payroll services. This diversification adds value to their service portfolio, enabling them to support clients with essential back-office functions alongside their customer-facing operations.

Navigant Technologies Private Limited was established in 2002, marking over 21 years in the industry as of 2024. Since its inception, the company has evolved significantly, growing its service offerings and expanding its reach within the customer experience and contact center domain.

Navigant Technologies Private Limited serves a variety of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Travel, Hospitality & Leisure, and Technology & SaaS. This diverse industry focus allows them to tailor their services to meet specific sector requirements and client needs.

Navigant Technologies Private Limited operates using an onshore delivery model, which typically involves providing services from the home country to clients in the same or nearby regions. This approach helps in maintaining closer communication and fostering a stronger understanding of client needs, ultimately enhancing service quality and efficiency.

Navigant Technologies Private Limited employs between 201 and 500 individuals, indicating a mid-sized workforce. This size allows the company to maintain agility while also having sufficient resources to handle a wide range of client requirements effectively.

Navigant Technologies Private Limited is well-positioned to support small and medium businesses (SMBs), given their flexible service offerings and mid-sized workforce. Their ability to provide tailored customer experience solutions and additional HR services allows SMBs to scale operations efficiently while ensuring high-quality customer interactions. The company's focus on operational excellence can help these businesses navigate growth challenges effectively.

Navigant Technologies Private Limited is a reliable partner for enterprises and large companies, as evidenced by their comprehensive service offerings and ISO 9001:2008 certification. The company’s extensive experience across various industries and its onshore delivery model enable them to meet the complex needs of larger organizations. Their commitment to operational excellence and customer satisfaction positions them as a suitable choice for enterprises seeking dependable and sophisticated BPO solutions.