Navigant Technologies
Customer Experience and Contact Center
Navigant is a prominent travel management company that provides customer experience and contact center solutions for banking, insurance, healthcare, technology, and travel sectors, known for its extensive international presence and decades of industry experience.
Size
201-500
Private
50m-100m
Mission
About
Navigant offers customer experience and contact center solutions along with back-office operations, finance and accounting, HR, recruitment and payroll, and analytics and data services for clients in banking, insurance, healthcare, technology, and travel. The company operates using an offshore model and supports global clients.
It is recognized for its comprehensive service offerings, with a strong focus on tailored solutions that meet the unique needs of business and leisure travelers alike.
Services
Navigant provides customer experience and contact center solutions supported by back-office operations, finance and accounting, HR, recruitment and payroll, and analytics and data services. These services include inbound customer support, outbound telesales, technical support, order management, and lead generation, tailored to support various business functions and client needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Order Management & Fulfilment
Market & Competitive Intelligence
Business & Financial Research
Claims Processing
Knowledge-Base Creation
Industries Served
The company serves clients in banking and financial services, insurance, healthcare, technology, and travel. It has experience supporting corporate, government, and military sectors with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Navigant is known for its extensive international presence and a strong commitment to delivering tailored solutions, offering clients high-quality customer support and business process management. Its approach includes leveraging advanced call center technology and a focus on digital innovation, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in India, the company operates using an offshore delivery model. It serves clients across the United States, Canada, the United Kingdom, and other countries, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Insurance
Healthcare & Life Sciences
Banking & Financial Services
Technology & SaaS
Manufacturing & Industrial
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Navigant Technologies
?
Navigant Technologies specializes in providing customer experience and contact center solutions. Their main offerings include inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they handle data entry and processing, order management and fulfillment, market and competitive intelligence, business and financial research, claims processing, and knowledge-base creation, ensuring a comprehensive suite of services tailored to various business needs.
What additional services does
Navigant Technologies
provide?
In addition to their primary customer experience and contact center solutions, Navigant Technologies offers a variety of additional services. These include back-office operations, sales and lead-generation services, as well as marketing operations. This extended portfolio enhances their ability to support clients with comprehensive business solutions.
When was
Navigant Technologies
founded?
Navigant Technologies was established in 2003, marking over 20 years of operation in the industry as of 2024. Since its inception, the company has grown significantly, adapting to the evolving demands of customer service and business process outsourcing.
What industry verticals does
Navigant Technologies
serve?
Navigant Technologies serves a diverse range of industries, including Insurance, Healthcare & Life Sciences, Banking & Financial Services, Technology & SaaS, Travel, Hospitality & Leisure, as well as Manufacturing & Industrial sectors. This broad industry focus allows them to tailor their services to meet the specific requirements of various clients.
What delivery model does
Navigant Technologies
offer?
Navigant Technologies utilizes an offshore delivery model, which means that their services are provided from locations outside the client's country, often resulting in cost savings and efficiency. This model enables them to support clients globally, leveraging their teams based in India to deliver high-quality services while maintaining flexibility and scalability.
How many employees and/or seats does
Navigant Technologies
have?
Navigant Technologies has a workforce ranging from 201 to 500 employees. This size reflects a robust operational capacity, allowing the company to manage a diverse portfolio of clients effectively while providing personalized service.
Can
Navigant Technologies
be considered a good service provider for startups?
Can
Navigant Technologies
be considered a good service provider for SMBs?
Can
Navigant Technologies
be considered a good service provider for enterprises?
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