Navigant Bpm India Pvt Ltd specializes in delivering exceptional customer experience and contact center solutions. Their primary focus is on providing inbound customer support and outbound telesales, alongside technical support for various tiers. They also offer services such as order management and fulfillment, recruitment process outsourcing, market and competitive intelligence, business and financial research, analytics, data collection, and survey programming. Additionally, they manage social media, campaign management, email marketing production, lead research, appointment setting, and outbound sales development, ensuring a comprehensive suite of services tailored to meet diverse client needs.

In addition to their core offerings, Navigant Bpm India Pvt Ltd provides a range of supplementary services, including back-office operations, HR recruitment and payroll management, as well as analytics and data services. This expanded service portfolio enables them to support clients comprehensively across different operational needs.

Navigant Bpm India Pvt Ltd was established in 2003, marking over 20 years of experience in the business process outsourcing sector. Since its inception, the company has focused on delivering high-quality outsourcing solutions, contributing to its growth and reputation in the industry.

Navigant Bpm India Pvt Ltd serves a variety of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Technology & SaaS, Travel, Hospitality & Leisure, and Manufacturing & Industrial. This diverse industry focus allows them to cater to specific client needs effectively.

Navigant Bpm India Pvt Ltd operates using an offshore delivery model, meaning they provide their services from locations outside the client’s country, typically leveraging cost advantages while maintaining high service standards. This approach allows them to tap into a skilled workforce in India, ensuring consistent and reliable service delivery to clients across the globe.

Navigant Bpm India Pvt Ltd employs between 201 and 500 professionals, showcasing a workforce that is adequately sized to handle various projects while maintaining personalized service. This scale allows the company to be agile and responsive to client demands.

For small and medium businesses, Navigant Bpm India Pvt Ltd presents a compelling option due to their flexible service portfolio and scalable solutions. Their ability to cater to a range of industries means SMBs can find tailored services that fit their specific needs, which is crucial for businesses looking to grow and adapt in a competitive environment.

Navigant Bpm India Pvt Ltd is well-positioned to serve enterprises and large companies with its robust service capabilities and offshore delivery model. Their experience in managing complex operations across various industries positions them as a reliable partner for organizations seeking comprehensive outsourcing solutions. The emphasis on high-quality service delivery and operational excellence further enhances their appeal to larger clients.