Navigant Technologies specializes in sales and lead-generation services. Their offerings extend to a variety of sub-services that include outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, inbound customer support, email support, order management and fulfillment, market and competitive intelligence, customer and marketing analytics, data entry and processing, as well as recruitment process outsourcing (RPO) and onboarding administration. This comprehensive suite of services is designed to enhance client engagement and operational efficiency.

In addition to their core services, Navigant offers a broad range of other capabilities, including customer experience and contact center services, back-office operations, marketing operations, human resources recruitment and payroll, as well as knowledge and research services. This extended service portfolio enables Navigant to support clients comprehensively across various operational areas.

Navigant was established in 2002, marking over 21 years of operation in the business process outsourcing sector. Since its inception, the company has aimed to provide high-quality outsourcing solutions, continuously evolving to meet the needs of its diverse clientele.

Navigant serves a wide array of industries, focusing on banking & financial services, insurance, healthcare & life sciences, travel, hospitality & leisure, as well as technology & SaaS. This diverse industry engagement allows Navigant to tailor its services to meet specific sector requirements effectively.

Navigant employs an onshore delivery model, which means that the services are provided from within the client's country or a nearby region. This approach facilitates better communication, cultural alignment, and responsiveness, ensuring that clients receive high-quality support tailored to their needs.

Navigant has a workforce ranging from 11 to 50 employees, indicating a small to medium-sized team. This size allows for personalized service and close collaboration with clients, ensuring that their specific needs and preferences are understood and catered to effectively.

Navigant is well-positioned to serve small and medium businesses, thanks to its flexible service offerings and dedicated team. With a focus on client satisfaction and operational efficiency, Navigant can adapt its solutions to meet the unique needs of SMBs, helping them enhance their customer engagement while maintaining cost-effectiveness.

While Navigant has the capabilities to support larger enterprises, including their experience in providing sophisticated and technology-driven solutions, its relatively modest workforce size may limit the scale at which it can operate compared to larger BPO providers. However, the company's commitment to high-quality service standards and its recognition through awards like the Property Management Agency of the Year Award suggests a reliable partner for enterprises seeking tailored outsourcing solutions.