NAPA provides comprehensive IT infrastructure and managed services, focusing on enhancing operational efficiency for businesses. Their offerings include business process outsourcing, data entry and processing, technical support (Tier 1/2), quality assurance and monitoring, as well as custom application, mobile app, and web development. This diverse range of services is designed to meet the unique technological needs of their clients, ensuring scalable and innovative solutions.

NAPA was established in 2018, making it a relatively young company with approximately six years of experience in the industry. Since its inception, NAPA has focused on providing quality IT solutions and business process outsourcing services, positioning itself as a reliable partner for businesses across various sectors.

NAPA serves a diverse array of industries, including Banking & Financial Services, Technology & SaaS, and Retail & e-Commerce. This broad industry focus allows them to tailor their services to meet the specific needs and challenges of each sector, ensuring that they deliver effective solutions to their clients.

NAPA employs an offshore delivery model, which means that their teams work remotely to provide services to clients around the globe. This approach allows NAPA to leverage a skilled workforce in Vietnam while maintaining flexibility and cost-effectiveness in service delivery, ultimately benefiting clients through improved efficiency and access to specialized expertise.

NAPA currently employs between 51 to 200 individuals, reflecting a moderate workforce size. This allows the company to maintain a balance between personalized service and the capability to handle diverse projects, ensuring that they can meet the needs of their clients effectively.

NAPA is well-positioned to support small and medium-sized businesses (SMBs) through its flexible service offerings and focus on operational efficiency. Their ability to provide tailored IT solutions and business process outsourcing allows SMBs to optimize their operations without the need for significant upfront investment in technology. This adaptability makes NAPA an excellent choice for growing businesses seeking reliable partners to support their development.

While NAPA has strong capabilities in certain areas, their service offerings may be better suited for small to medium-sized enterprises rather than large enterprises. Their focus on innovative solutions and a skilled workforce allows them to deliver quality services; however, larger organizations might require more extensive scale and specialized certifications that NAPA may not yet possess. Thus, enterprises seeking a provider should evaluate how well NAPA's offerings align with their specific needs.