Naos Marketing
Customer Experience and Contact Center
NAOS Solutions is a leading B2B outsourcing company that provides customer experience and contact center services for top brands globally, known for its extensive expertise and tailored solutions.
Size
201-500
Private
1m-10m
Mission
To prioritize clients and their customers at the core of operations.
About
NAOS Solutions offers customer experience and contact center services along with HR management and digital marketing for clients in various industries. The company operates using an onshore and nearshore model and supports clients in the MENA region and Europe.
It is recognized for its commitment to excellence and innovation, with a strong focus on delivering high ROI and unique customer experiences.
Services
NAOS Solutions provides customer experience and contact center services, supported by HR management and digital marketing. These services include inbound customer support, outbound telesales, quality assurance, and SEO, tailored to enhance customer engagement and support business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Quality Assurance & Monitoring
Campaign Management
SEO & Website Optimisation
Content Creation & Localisation
Industries Served
The company serves clients in various industries, including retail, finance, and telecom. It has experience supporting top brands with services aligned to their specific requirements, ensuring a high level of customer satisfaction.
Unique Stregths
NAOS Solutions is known for its extensive expertise in customer experience, offering clients tailored solutions that drive results. Its approach includes a commitment to quality and innovation, ensuring that services are consistently delivered at scale.
Delivery Footprint
Headquartered in Cairo, Egypt, the company operates using an onshore and nearshore delivery model. It serves clients across the MENA region and Europe, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Naos Marketing
?
Naos Marketing specializes in providing exceptional customer experience and contact center services, which are central to their operations. Their offerings encompass a variety of sub-services including inbound customer support, outbound telesales and retention, quality assurance and monitoring, campaign management, as well as SEO and website optimization, and content creation and localization. This comprehensive suite of services is designed to enhance customer engagement and support business operations across various sectors.
What additional services does
Naos Marketing
provide?
When was
Naos Marketing
founded?
Naos Marketing was established in 2007, which means the company has been in operation for approximately 17 years as of 2024. Since its inception, Naos has focused on delivering high-quality services to its clients, establishing a strong reputation in the industry.
What industry verticals does
Naos Marketing
serve?
What delivery model does
Naos Marketing
offer?
Naos Marketing employs both onshore and nearshore delivery models to effectively meet their clients' needs. An onshore model means that services are provided within the same country as the client, ensuring close proximity and direct communication. Conversely, a nearshore model involves delivering services from a nearby country, often allowing for cultural and time zone alignment. This flexible approach enables Naos to cater to various clients across the MENA region and Europe.
How many employees and/or seats does
Naos Marketing
have?
Naos Marketing employs between 201 and 500 individuals, positioning itself as a mid-sized company. This workforce size allows Naos to maintain a balance between personalized service and the capacity to handle larger projects, making it well-equipped to adapt to the needs of diverse clients.
Can
Naos Marketing
be considered a good service provider for startups?
Naos Marketing can be a suitable service provider for startups, particularly those looking to establish a strong customer engagement strategy from the outset. With their focus on customer experience and a comprehensive range of services, startups can benefit from Naos's expertise in inbound support and digital marketing. Their flexible delivery model also allows startups to scale their services according to their growth needs, making them a valuable partner in the early stages of business development.
Can
Naos Marketing
be considered a good service provider for SMBs?
Naos Marketing is an excellent choice for small and medium businesses seeking to enhance customer interactions and streamline operations. Their extensive service portfolio, which includes customer support and digital marketing, is tailored to support the unique challenges faced by SMBs. Additionally, their mid-sized workforce allows for personalized attention while still being capable of managing scalability, thereby positioning Naos as a reliable partner for growth-oriented SMBs.
Can
Naos Marketing
be considered a good service provider for enterprises?
While Naos Marketing possesses the capabilities to support larger enterprises, their strengths are more aligned with serving small to medium-sized businesses. Their experience in delivering tailored solutions and commitment to quality can be beneficial for enterprises needing specialized customer experience services. However, larger organizations seeking extensive resources and highly sophisticated offerings may find that Naos is more focused on providing personalized service rather than the broad scale typically required by enterprises.
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