Namo Padmavati
Customer Experience and Contact Center
Namo Padmavati is a virtual assistant outsourcing company that provides customer experience and contact center services for banking, retail, technology, and SaaS sectors, known for its dedicated office-based teams and competitive pricing.
Size
11-50
Private
Mission
To empower business owners and organizations to focus on core revenue-generating activities by offloading essential yet time-consuming tasks, thus driving business growth and operational excellence.
About
Namo Padmavati offers customer experience and contact center services along with HR, recruitment, payroll, and marketing operations for clients in banking, retail, technology, and SaaS. The company operates using an offshore delivery model and supports startups and enterprises globally.
It is recognized for its highly skilled and experienced team, with a commitment to personalized service and operational excellence that drives client success.
Services
Namo Padmavati provides customer experience and contact center services, supported by HR, recruitment, payroll, and marketing operations. These services include inbound customer support, technical support, social media management, and lead generation, tailored to enhance operational efficiency and client engagement.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Content Moderation
Campaign Management
Content Creation & Localisation
Social Media Management
Lead Research & List Building
Outbound SDR / Cold Calling
Inbound Lead Qualification
Appointment Setting
Recruitment Process Outsourcing (RPO)
Industries Served
The company serves clients in banking, retail, technology, and SaaS sectors. It has experience supporting startups and enterprises with services aligned to industry-specific requirements, utilizing tools like CRM systems and cloud-based platforms for seamless integration.
Unique Stregths
Namo Padmavati is known for its dedicated office-based teams, offering clients enhanced control and faster support. Its approach includes close communication and collaboration, ensuring personalized service that aligns with each client's unique goals, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Bowenpally, Secunderabad, Telangana, India, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Namo Padmavati
?
Namo Padmavati specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a range of services including inbound customer support, technical support at Tier 1 and Tier 2 levels, social media customer care, content moderation, and campaign management. Additionally, they provide content creation and localization, social media management, lead research, outbound sales development, inbound lead qualification, appointment setting, and recruitment process outsourcing, all designed to enhance client engagement and operational efficiency.
What additional services does
Namo Padmavati
provide?
In addition to their primary customer experience and contact center services, Namo Padmavati also offers a suite of additional services including HR recruitment and payroll management, as well as marketing operations. These extended capabilities enhance their role as a comprehensive service provider, addressing various operational needs of their clients.
When was
Namo Padmavati
founded?
Namo Padmavati was established in 2018, marking its entry into the business process outsourcing sector. As of 2024, the company has been in operation for approximately six years, during which it has grown and adapted its services to meet the evolving needs of its clients.
What industry verticals does
Namo Padmavati
serve?
Namo Padmavati serves a diverse array of industries, focusing primarily on Banking & Financial Services, Retail & e-Commerce, and Technology & SaaS. This industry-specific expertise allows the company to tailor its services to effectively meet the unique challenges and requirements of each sector.
What delivery model does
Namo Padmavati
offer?
Namo Padmavati utilizes an offshore delivery model, which allows them to provide services from a remote location, mainly in India, to clients around the globe. Offshore delivery enables the company to offer cost-effective solutions while maintaining quality and efficiency. Their approach also includes work-from-home options, ensuring flexibility and adaptability to meet client needs.
How many employees and/or seats does
Namo Padmavati
have?
Namo Padmavati operates with a workforce ranging between 11 and 50 employees. This size allows for a close-knit team environment, fostering effective communication and collaboration, which is essential for delivering personalized and high-quality service to clients.
Can
Namo Padmavati
be considered a good service provider for startups?
Namo Padmavati is well-positioned to support startups looking for reliable outsourcing solutions. With their focus on customer experience and a flexible delivery model, they can cater to the unique challenges faced by emerging businesses. Their personalized approach and extensive service offerings make them an excellent partner for startups aiming to enhance operational efficiency and focus on growth.
Can
Namo Padmavati
be considered a good service provider for SMBs?
Namo Padmavati is an ideal service provider for small and medium-sized businesses (SMBs). Their scalable service offerings, combined with a dedicated approach to client needs, allow them to support SMBs in growing their operations. The company's commitment to operational excellence and tailored solutions makes them a valuable ally for businesses looking to expand their market presence efficiently.
Can
Namo Padmavati
be considered a good service provider for enterprises?
Namo Padmavati is also a strong candidate for enterprises and larger companies seeking outsourcing solutions. Their experience in serving multiple sectors, coupled with a robust offshore delivery model, positions them as a reliable partner. The company's dedication to quality and personalized service ensures that they can meet the sophisticated needs of larger organizations effectively.
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