Mysource Solutions
Customer Experience and Contact Center
MySource Solutions is a leading BPO provider that offers customer experience and contact center services for insurance, retail, and financial services, known for its commitment to operational excellence and cost efficiency.
Size
201-500
Private
Mission
To empower businesses by delivering insight, inspiration, innovation, and investment.
About
MySource Solutions offers customer experience and contact center services along with back-office operations for clients in insurance, retail, and financial services. The company operates using an offshore model and supports mid-sized and growing businesses.
It is recognized for its tailored outsourcing solutions, with a focus on optimizing processes and enhancing customer satisfaction.
Services
MySource Solutions provides customer experience and contact center services, supported by back-office operations such as claims processing, data entry, and accounts payable. These services cover various channels, including voice, email, and chat, and are tailored to support client needs in enhancing customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Claims Processing
Data Entry & Data Processing
Accounts Payable
Accounts Receivable
Social Media Management
Industries Served
The company serves clients in insurance, retail, and financial services. It has experience supporting mid-sized businesses with services aligned to industry-specific requirements and technology platforms that enhance operational capabilities.
Unique Stregths
MySource Solutions is known for its commitment to operational excellence and cost efficiency, offering clients exceptional value through competitive pricing. Its approach includes a consultative partnership model, ensuring ongoing oversight and continuous improvement in service delivery.
Delivery Footprint
Headquartered in Kansas City, Missouri, the company operates using an offshore delivery model with dedicated service centers in Cebu, Philippines. It serves clients across various regions, providing skilled remote teams that integrate seamlessly with client operations.
Certifications
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Verticals
Insurance
Retail & e-Commerce
Banking & Financial Services
Clients
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What's the main service provided by
Mysource Solutions
?
Mysource Solutions specializes in delivering exceptional customer experience and contact center services. Their offerings encompass a range of crucial back-office operations, including inbound customer support, claims processing, data entry and data processing, as well as accounts payable and receivable. Additionally, they provide social media management services, ensuring comprehensive support across various customer interaction channels.
What additional services does
Mysource Solutions
provide?
In addition to their primary focus on customer experience and contact center services, Mysource Solutions offers a broad spectrum of additional capabilities. These include finance and accounting, HR recruitment and payroll, as well as knowledge and research services. Their marketing operations further enhance their service portfolio, making them a versatile partner for various business needs.
When was
Mysource Solutions
founded?
Mysource Solutions was established in 2017, which means the company has been operating for approximately seven years. Since its inception, it has focused on empowering businesses through innovative and tailored outsourcing solutions.
What industry verticals does
Mysource Solutions
serve?
Mysource Solutions serves clients across several key industries, specifically in insurance, retail & e-commerce, and banking & financial services. This diverse industry focus allows them to understand and address the unique needs of each sector effectively.
What delivery model does
Mysource Solutions
offer?
Mysource Solutions employs an offshore delivery model, which means that their services are provided from locations outside of the client's country, specifically from their dedicated service centers in Cebu, Philippines. This approach enables them to leverage skilled talent while maintaining cost efficiency, ensuring that they can meet the operational needs of their clients effectively.
How many employees and/or seats does
Mysource Solutions
have?
Mysource Solutions has a workforce ranging between 201 to 500 employees. This size provides them with sufficient resources to deliver quality services while maintaining the flexibility necessary to adapt to their clients' evolving requirements.
Can
Mysource Solutions
be considered a good service provider for startups?
Can
Mysource Solutions
be considered a good service provider for SMBs?
Mysource Solutions is particularly well-suited for small and medium-sized businesses (SMBs). Their tailored outsourcing solutions allow these businesses to optimize processes and enhance customer satisfaction without the need for large internal teams. With a focus on mid-sized and growing enterprises, they provide the scalability and flexibility necessary for SMBs to thrive in competitive markets.
Can
Mysource Solutions
be considered a good service provider for enterprises?
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