Myopla
Customer Experience and Contact Center
Myopla is a leading innovator that provides customer experience and contact center services for telecommunications and media, known for its commitment to excellence and local expertise.
Size
201-500
Private
under-1m
Mission
To provide comprehensive, rapid, and high-quality customer service by combining human expertise with digital innovation.
About
Myopla offers customer experience and contact center services along with outsourced customer relations and digital services for clients in telecommunications and media. The company operates using an onshore and offshore delivery model and supports businesses across North Morocco.
It is recognized for its innovative approach to customer relationship management, with over 1,500 employees dedicated to delivering high-quality service and ensuring customer satisfaction.
Services
Myopla provides customer experience and contact center services supported by outsourced customer relations and digital services. These services include inbound customer support, outbound telesales and retention, and CX consulting and journey mapping. They cover multiple communication channels such as phone, chat, social media, and email, tailored to support client needs throughout the customer lifecycle.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Industries Served
The company serves clients in telecommunications and media. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement and satisfaction.
Unique Stregths
Myopla is known for its innovative approach to customer relationship management, offering clients a deep understanding of local markets and a commitment to excellence. Its approach includes leveraging advanced digital tools and a client-centric focus, which help deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Mérignac, France, the company operates using both onshore and offshore delivery models. It serves clients across North Morocco, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
government
What's the main service provided by
Myopla
?
Myopla specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales and retention, as well as customer experience consulting and journey mapping. These services are designed to engage customers across various communication channels, ensuring comprehensive support throughout the customer lifecycle.
What additional services does
Myopla
provide?
In addition to their core offerings, Myopla provides a variety of supplementary services including HR recruitment and payroll, finance and accounting, marketing operations, as well as sales and lead-generation services. This extended portfolio enables them to support clients with comprehensive solutions that go beyond customer experience.
When was
Myopla
founded?
Myopla was established in 2011, marking over a decade of experience in the customer service industry. Since its inception, the company has evolved to become a key player in providing innovative customer relations and digital services, particularly within the telecommunications and media sectors.
What industry verticals does
Myopla
serve?
Myopla focuses on serving clients in the telecommunications and media industries. Their expertise in these specific sectors allows them to tailor their services to meet the unique needs and challenges faced by businesses in these fields.
What delivery model does
Myopla
offer?
Myopla employs both onshore and offshore delivery methods to serve its clients effectively. Onshore delivery involves providing services within the same country, while offshore delivery refers to the provision of services from locations outside the client's country. This dual approach enables Myopla to leverage diverse talent pools and optimize service delivery according to client requirements.
How many employees and/or seats does
Myopla
have?
Myopla has a workforce ranging between 201 and 500 employees, reflecting a robust team dedicated to delivering high-quality customer service. This size allows the company to maintain operational flexibility and efficiently manage various client demands.
Can
Myopla
be considered a good service provider for startups?
Myopla’s service offerings and flexible delivery model make it a potentially suitable partner for startups. With its experience in managing customer relations and digital services, Myopla can provide the necessary support for emerging businesses as they seek to establish their brand and customer base. However, startups should consider their specific needs and budget constraints when evaluating Myopla's services.
Can
Myopla
be considered a good service provider for SMBs?
Myopla is well-positioned to support small and medium businesses (SMBs), thanks to its scalable service offerings and commitment to customer satisfaction. Their diverse range of services and ability to adapt to different client needs ensure that SMBs can find tailored solutions to enhance their customer engagement and operational efficiency.
Can
Myopla
be considered a good service provider for enterprises?
While Myopla has strengths that can appeal to larger enterprises, such as its innovative approach to customer relationship management and dual delivery model, the company may be more suited to SMBs. Its relatively smaller size and revenue might limit its capacity to scale services at the level typically required by large corporations. Nevertheless, for enterprises seeking adaptable and high-quality customer service, Myopla could still provide valuable support.
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