Mycall Callcenters
Customer Experience and Contact Center
My Call Cloud is a cloud-based call center software provider that offers customer experience and contact center solutions for banking, financial services, insurance, healthcare, retail, e-commerce, and technology sectors, known for its robust telecommunication platform built on open-source technologies.
Size
1-10
Private
1m-10m
Mission
About
My Call Cloud offers customer experience and contact center solutions along with inbound customer support, outbound telesales & retention, social media customer care, live chat & messaging support, email support, quality assurance & monitoring, voice-of-customer (VOC) analytics, and campaign management for clients in banking, financial services, insurance, healthcare, retail, e-commerce, and technology sectors. The company operates using a hybrid delivery model and supports both in-house and remote agent deployment.
It is recognized for its scalable cloud-based software solutions, with a strong emphasis on high system uptime and excellent user experience that enhances business communication and operational efficiency.
Services
My Call Cloud provides customer experience and contact center solutions supported by inbound customer support, outbound telesales & retention, social media customer care, live chat & messaging support, email support, quality assurance & monitoring, voice-of-customer (VOC) analytics, and campaign management. These services cover omni-channel communication and are tailored to support businesses in managing their telecommunication operations efficiently.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Campaign Management
Industries Served
The company serves clients in banking, financial services, insurance, healthcare, retail, e-commerce, and technology sectors. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and effective customer engagement.
Unique Stregths
My Call Cloud is known for its commitment to continuous innovation and dedicated support, offering clients a flexible and technology-forward approach. Its platform includes unique features such as AI line ratio management and No-Dial voicemail delivery, which help deliver consistency and enhance operational efficiency.
Delivery Footprint
Headquartered in Henderson, Colorado, the company operates using a hybrid delivery model. It serves clients across multiple regions, with teams capable of working in both remote and in-house environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Clients
Fc Shoji Co. Ltd.
Taichi Holdings Ltd.
Noritake Lanka Porcelain Pvt Ltd.
What's the main service provided by
Mycall Callcenters
?
Mycall Callcenters specializes in providing comprehensive customer experience and contact center solutions. Their primary services include inbound customer support and outbound telesales and retention. Additionally, they offer a range of sub-services such as social media customer care, live chat and messaging support, email support, quality assurance and monitoring, voice-of-customer (VOC) analytics, and campaign management, all designed to help businesses enhance their communication and operational efficiency.
What additional services does
Mycall Callcenters
provide?
In addition to their main offerings, Mycall Callcenters provides HR recruitment and payroll services. This expansion into human resources demonstrates their capability to support clients beyond customer service, making them a versatile partner for businesses looking to streamline their operations.
When was
Mycall Callcenters
founded?
Mycall Callcenters was established in 1996, making it a company with over 27 years of experience in the customer service industry. Since its founding, the company has continuously evolved to meet the changing needs of its clients and the market.
What industry verticals does
Mycall Callcenters
serve?
Mycall Callcenters serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, and Technology & SaaS. This broad industry focus enables the company to tailor its services to meet the specific requirements of each sector and ensure effective customer engagement.
What delivery model does
Mycall Callcenters
offer?
Mycall Callcenters employs a hybrid delivery model, combining both work-from-home and in-house operations. This approach allows them to utilize a multi-shore mix, which can include onshore, nearshore, and offshore resources. By adapting their delivery methods to client needs, they provide flexibility and scalability in their service offerings.
How many employees and/or seats does
Mycall Callcenters
have?
Mycall Callcenters operates with a small team, consisting of between 1 to 10 employees. This size allows for a personalized approach to client services, fostering strong relationships and tailored solutions.
Can
Mycall Callcenters
be considered a good service provider for startups?
Can
Mycall Callcenters
be considered a good service provider for SMBs?
Can
Mycall Callcenters
be considered a good service provider for enterprises?
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