My Virtual Assistant
Customer Experience and Contact Center
Arc Virtual Assistants is a UK-based outsourcing firm that provides customer experience and contact center services for healthcare, retail, real estate, and technology sectors, known for its bilingual virtual assistants and nearshore delivery model.
Size
11-50
Private
Mission
To free up valuable time for businesses by delivering premium virtual assistant services that boost productivity and reduce overhead costs.
About
Arc Virtual Assistants offers customer experience and contact center services along with back-office operations and marketing operations for clients in healthcare, retail, real estate, and technology. The company operates using a nearshore delivery model and supports businesses primarily in the U.S. and UK.
It is recognized for its tailored virtual assistant solutions, with a compact yet skilled team that ensures high-quality service delivery and effective communication.
Services
Arc Virtual Assistants provides customer experience and contact center services, supported by back-office operations and marketing operations. These services include inbound customer support, technical support, social media management, and claims processing, tailored to enhance operational efficiency and allow clients to focus on core business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Email Support
Data Entry & Data Processing
Procurement Administration
Inventory Management Support
Order Management & Fulfilment
Claims Processing
Content Moderation
Social Media Management
Campaign Management
Content Creation & Localisation
Industries Served
The company serves clients in healthcare, retail, real estate, and technology sectors. It has experience supporting small to medium-sized businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and effective communication.
Unique Stregths
Arc Virtual Assistants is known for its access to a diverse pool of bilingual virtual assistants, offering clients cost-effective solutions with a strong emphasis on quality and client satisfaction. Its approach includes customized service delivery and a commitment to operational excellence, helping businesses optimize their workflows.
Delivery Footprint
Headquartered in the UK, the company operates using a nearshore delivery model, leveraging talent from Latin America and the Caribbean. It serves clients across North America, with teams working remotely to ensure seamless communication and collaboration.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Real Estate & Property Management
Technology & SaaS
Clients
No items found.
What's the main service provided by
My Virtual Assistant
?
My Virtual Assistant specializes in providing exceptional customer experience and contact center services. Their offerings include a variety of support options such as inbound customer support, technical assistance at Tier 1 and Tier 2 levels, and social media customer care. Additionally, they facilitate email support, data entry and processing, procurement administration, inventory management, order management and fulfillment, claims processing, content moderation, social media management, campaign management, as well as content creation and localization, ensuring a comprehensive approach to client needs.
What additional services does
My Virtual Assistant
provide?
In addition to their primary offerings, My Virtual Assistant provides essential back-office operations and marketing operations. This expansion of services enhances their ability to support clients not only in customer-facing roles but also in backend processes that are vital for operational efficiency and business growth.
When was
My Virtual Assistant
founded?
What industry verticals does
My Virtual Assistant
serve?
My Virtual Assistant caters to several key industries, including Healthcare & Life Sciences, Retail & e-Commerce, Real Estate & Property Management, and Technology & SaaS. This diverse industry focus allows them to tailor their services to meet the specific requirements and challenges faced by businesses in these sectors.
What delivery model does
My Virtual Assistant
offer?
My Virtual Assistant employs a nearshore and onshore delivery model, which means they utilize teams located in the same time zone or nearby regions to enhance communication and operational efficiency. This approach enables them to provide timely and effective support while leveraging the benefits of geographical proximity and cultural alignment.
How many employees and/or seats does
My Virtual Assistant
have?
My Virtual Assistant has a workforce ranging between 11 and 50 employees. This compact team size allows for a more personalized approach to service delivery, ensuring that clients receive dedicated attention and support tailored to their specific needs.
Can
My Virtual Assistant
be considered a good service provider for startups?
My Virtual Assistant can be a suitable service provider for startups, particularly those looking to establish a solid foundation without incurring substantial overhead costs. Their focus on delivering tailored virtual assistant solutions enables startups to streamline operations and concentrate on core business activities while benefiting from professional support.
Can
My Virtual Assistant
be considered a good service provider for SMBs?
Small and medium-sized businesses may find My Virtual Assistant to be an excellent partner due to their scalable service offerings and expertise in providing tailored solutions. With a strong emphasis on enhancing operational efficiency and reducing costs, they are well-equipped to support SMB growth and adaptability in a competitive landscape.
Can
My Virtual Assistant
be considered a good service provider for enterprises?
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