My Cloud Crew
Back-Office Operations
My Cloud Crew is a business services company that provides back-office operations for healthcare and insurance sectors, known for its tailored remote staffing solutions and cost-effective service delivery.
Size
51-200
Private
Mission
To craft success through excellence and commitment.
About
My Cloud Crew offers back-office operations along with customer experience and contact center services for clients in healthcare and insurance. The company operates using an offshore model and supports businesses globally.
It is recognized for its rapid hiring processes and a diverse talent pool, with a focus on delivering high-quality results and significant cost savings for clients.
Services
My Cloud Crew provides back-office operations supported by customer experience and contact center services. These services include technical support, data entry, and social media management, tailored to support various business functions and enhance operational efficiency.
Capabilities
Technical Support (Tier 1/2)
Social Media Customer Care
Email Support
Data Entry & Data Processing
Web Development
Customer & Marketing Analytics
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Employee Helpdesk
Content Creation & Localisation
Social Media Management
SEO & Website Optimisation
Campaign Management
Inbound Customer Support
Outbound Telesales & Retention
Lead Research & List Building
Industries Served
The company serves clients in healthcare and insurance. It has experience supporting small to medium-sized businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
My Cloud Crew is known for its expertise and innovation, offering clients dedicated support through personalized account management. Its approach includes data-driven strategies and stringent quality controls, ensuring consistent and dependable results.
Delivery Footprint
Headquartered in Middletown, Delaware, the company operates using an offshore delivery model. It serves clients across the globe, with teams working remotely to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Clients
Keller Williams
RE/MAX
Coldwell Banker
Zillow Group
What's the main service provided by
My Cloud Crew
?
My Cloud Crew specializes in back-office operations, providing a comprehensive suite of services designed to enhance business efficiency. Their offerings include technical support, social media customer care, email support, data entry and processing, web development, and customer and marketing analytics. Additionally, they offer recruitment process outsourcing, talent sourcing and screening, onboarding administration, payroll processing, and employee helpdesk services. With a focus on delivering high-quality results, My Cloud Crew tailors its services to meet the specific needs of its clients.
What additional services does
My Cloud Crew
provide?
When was
My Cloud Crew
founded?
My Cloud Crew was established in 2017, making it a company with several years of experience in the business process outsourcing sector. Since its inception, the company has grown and adapted to serve a variety of client needs, particularly in the healthcare and insurance industries.
What industry verticals does
My Cloud Crew
serve?
My Cloud Crew focuses on serving two primary industries: Healthcare & Life Sciences and Insurance. This specialized industry focus allows the company to tailor its services to meet the unique requirements and challenges faced by clients in these sectors.
What delivery model does
My Cloud Crew
offer?
My Cloud Crew employs an offshore delivery model, allowing them to operate remotely while serving clients globally. An offshore model means that the company utilizes teams located in different countries to deliver services, which can lead to significant cost savings and access to a diverse talent pool. This approach enables My Cloud Crew to provide support around the clock and adapt to varying client needs.
How many employees and/or seats does
My Cloud Crew
have?
My Cloud Crew has a workforce ranging between 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the ability to scale operations as needed, ensuring they can effectively meet client demands.
Can
My Cloud Crew
be considered a good service provider for startups?
My Cloud Crew can be a viable service provider for startups, particularly those in the healthcare and insurance sectors. With its agile workforce and comprehensive service offerings, the company can support startups in establishing their operational processes without the burden of excessive overhead. Their offshore model also enables startups to benefit from cost-effective solutions while accessing a skilled talent pool.
Can
My Cloud Crew
be considered a good service provider for SMBs?
My Cloud Crew is well-suited to serve small and medium-sized businesses, given its expertise in back-office operations and customer experience services. The company's understanding of industry-specific requirements allows them to provide tailored solutions that support growth and operational efficiency, making them an excellent partner for SMBs looking to enhance their business capabilities.
Can
My Cloud Crew
be considered a good service provider for enterprises?
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