Multisoftware Asia Inc.
Customer Experience and Contact Center
Cention is a technology-driven company that provides customer experience and contact center solutions for various industries, known for its innovative omnichannel support platform.
Size
11-50
Private
Mission
To streamline all communication channels into a uniform workflow system.
About
Cention offers customer experience and contact center solutions along with omnichannel customer support services for clients in diverse sectors. The company operates using a global delivery model and supports businesses across Europe, the Americas, and Asia.
It is recognized for its self-learning knowledge base technology, with a strong emphasis on streamlining communication channels into a unified workflow system.
Services
Cention provides customer experience and contact center solutions, supported by omnichannel customer support services and specific offerings such as inbound customer support, live chat and messaging support, email support, and social media customer care. These services cover various communication channels and are tailored to support businesses in enhancing customer interactions.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Social Media Customer Care
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in multiple industries, including retail and finance. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms that enhance customer engagement.
Unique Stregths
Cention is known for its innovative approach to knowledge management, offering clients a self-learning knowledge base that improves response accuracy and efficiency. Its approach includes collaboration tools for agents and extensive analytics, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Sweden, the company operates using a global delivery model. It serves clients across Europe, the Americas, and Asia, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Multisoftware Asia Inc.
?
Multisoftware Asia Inc., operating under the brand Cention, specializes in customer experience and contact center solutions. The company provides a comprehensive suite of omnichannel customer support services that include inbound customer support, live chat and messaging assistance, email support, and management of social media customer interactions. Their offerings are designed to enhance customer engagement and streamline communication across various platforms, making it easier for businesses to manage their customer interactions effectively.
What additional services does
Multisoftware Asia Inc.
provide?
When was
Multisoftware Asia Inc.
founded?
Multisoftware Asia Inc. was established in 1999, marking over 24 years of service in the customer experience industry. Since its inception, the company has evolved to meet the changing needs of its clients, leveraging innovative technologies and a global delivery model to support businesses across multiple regions including Europe, the Americas, and Asia.
What industry verticals does
Multisoftware Asia Inc.
serve?
What delivery model does
Multisoftware Asia Inc.
offer?
How many employees and/or seats does
Multisoftware Asia Inc.
have?
Multisoftware Asia Inc. employs a workforce of between 11 and 50 individuals. This relatively small team size allows for a focused and agile approach to customer service, enabling the company to deliver personalized and efficient support to its clients.
Can
Multisoftware Asia Inc.
be considered a good service provider for startups?
For startups, Multisoftware Asia Inc. can be a valuable service provider, particularly due to its flexible service offerings and innovative approach to customer support. Startups often require tailored solutions that can adapt to their unique needs, and Cention's emphasis on streamlining communication channels can help new businesses establish a solid foundation for customer engagement from the start. Their self-learning knowledge base technology can also assist startups in improving efficiency and response accuracy as they grow.
Can
Multisoftware Asia Inc.
be considered a good service provider for SMBs?
Multisoftware Asia Inc. is well-suited for small and medium-sized businesses (SMBs) looking for scalable customer support solutions. The company's extensive portfolio of services, combined with its ability to operate in hybrid environments, allows SMBs to enhance their customer care efforts without the need for significant upfront investment. Cention's focus on omnichannel support can help SMBs effectively manage customer interactions across various platforms, fostering growth and customer loyalty.
Can
Multisoftware Asia Inc.
be considered a good service provider for enterprises?
While Multisoftware Asia Inc. primarily caters to smaller businesses, it also possesses the capabilities to serve enterprise-level clients, particularly those seeking reliable and sophisticated customer service solutions. The company's experience across diverse industries, along with its robust analytics and quality assurance measures, positions it as a dependable partner for larger organizations aiming to enhance their customer experience. However, enterprises might find that specialized providers tailored to their specific needs could offer even more comprehensive services.
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