Multilingual Call Center
Customer Experience and Contact Center
Callnovo is a global multilingual contact center that provides customer experience and contact center solutions for retail, healthcare, financial services, technology, and telecommunications, known for its extensive language capabilities and technology-driven approach.
Size
201-500
Private
Mission
About
Callnovo offers customer experience and contact center solutions along with technical support and virtual assistant services for clients in retail, healthcare, financial services, technology, and telecommunications. The company operates using an offshore model and supports businesses across over 20 countries.
It is recognized for its multilingual workforce, with approximately 5,000 agents fluent in over 65 languages, ensuring culturally relevant and localized support for diverse markets.
Services
Callnovo provides customer experience and contact center solutions supported by technical support and virtual assistant services. These services include inbound customer support, outbound telesales, multilingual support, and social media customer care, tailored to support businesses aiming for global outreach.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Social Media Management
Lead Research & List Building
Appointment Setting
CX Consulting & Journey Mapping
Industries Served
The company serves clients in retail, healthcare, financial services, technology, and telecommunications. It has experience supporting various client types, from startups to large corporations, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Callnovo is known for its extensive multilingual capabilities, offering clients a diverse workforce that enhances customer interactions. Its approach includes a mix of office-based and home-based agents, ensuring flexibility and scalability, which help deliver consistent service at scale.
Delivery Footprint
Headquartered in Toronto, Canada, and with a significant presence in Shenzhen, China, the company operates using an offshore delivery model. It serves clients across over 20 countries, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Multilingual Call Center
?
Multilingual Call Center specializes in customer experience and contact center solutions, providing a comprehensive suite of services to meet diverse business needs. Their offerings include inbound customer support, outbound telesales and retention, multilingual support, technical support for both Tier 1 and Tier 2 issues, social media management, lead research and list building, appointment setting, and customer experience consulting with journey mapping. This diverse range ensures that they can cater to various clients looking for effective customer engagement strategies.
What additional services does
Multilingual Call Center
provide?
When was
Multilingual Call Center
founded?
Multilingual Call Center was established in 2011, marking over a decade of experience in the customer service industry. Since its inception, the company has grown significantly, developing a strong reputation for delivering quality customer experience solutions.
What industry verticals does
Multilingual Call Center
serve?
The company serves a variety of industries, including Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, and Banking & Financial Services. This diverse industry focus enables Multilingual Call Center to tailor its services to meet the specific needs of each sector.
What delivery model does
Multilingual Call Center
offer?
Multilingual Call Center employs a flexible delivery model that includes onshore, nearshore, and offshore solutions. Onshore refers to services delivered within the same country as the client, while nearshore involves service provision from neighboring countries. Offshore services are provided from distant locations, allowing for cost-effective solutions and access to a broader talent pool, which is especially beneficial for clients looking for multilingual support.
How many employees and/or seats does
Multilingual Call Center
have?
Multilingual Call Center has a workforce ranging from 201 to 500 employees. This size allows the company to maintain a robust team capable of scaling operations as needed, ensuring they can meet the demands of their diverse clientele.
Can
Multilingual Call Center
be considered a good service provider for startups?
Multilingual Call Center can be a suitable service provider for startups looking to establish a solid customer support foundation. The company’s experience in various industries allows them to adapt their services to meet the unique challenges that startups face. Their scalable delivery model means that startups can engage with them as they grow, ensuring that customer support evolves alongside their business.
Can
Multilingual Call Center
be considered a good service provider for SMBs?
For small and medium businesses, Multilingual Call Center presents a valuable resource. Their diverse service offerings are designed to support growth, and their flexible delivery model allows SMBs to access quality customer support without the need for extensive infrastructure. This adaptability makes them an excellent partner for businesses aiming to enhance customer engagement while managing costs effectively.
Can
Multilingual Call Center
be considered a good service provider for enterprises?
Multilingual Call Center is well-equipped to serve enterprises and large companies, given its substantial workforce and extensive service portfolio. The company’s experience across multiple industries and its ability to provide multilingual support make it a reliable choice for larger organizations seeking sophisticated customer service solutions. Their offshore delivery model ensures scalability and consistency in service delivery, essential for meeting the needs of large-scale operations.
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