Multiconex SA
Customer Experience and Contact Center
Multiconex is a leading BPO company that provides customer experience and contact center solutions for banking, financial services, telecommunications, and utilities, known for its extensive experience and client-centric approach.
Size
201-500
Private
Mission
About
Multiconex offers customer experience and contact center solutions along with back-office operations for clients in banking, financial services, telecommunications, and utilities. The company operates using an onshore and nearshore model and supports clients across Argentina and Latin America.
It is recognized for its highly skilled workforce and commitment to delivering tailored solutions, with a focus on efficiency and advanced technology integration.
Services
Multiconex provides customer experience and contact center solutions, supported by back-office operations. These services include inbound customer support, customer and marketing analytics, voice-of-customer analytics, document indexing and digitization, and data entry and processing. Each solution is customized to meet client needs and enhance operational efficiency.
Capabilities
Inbound Customer Support
Customer & Marketing Analytics
Voice-of-Customer (VOC) Analytics
Document Indexing & Digitisation
Data Entry & Data Processing
Industries Served
The company serves clients in banking, financial services, telecommunications, and utilities. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and data management.
Unique Stregths
Multiconex is known for its extensive experience in the BPO sector, offering clients a dedicated and skilled workforce. Its approach includes a strong client-centric focus, emphasizing responsiveness and the integration of advanced technologies to deliver consistent results at scale.
Delivery Footprint
Headquartered in Córdoba, Argentina, the company operates using an onshore and nearshore delivery model. It serves clients across Argentina and Latin America, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Telecommunications & Media
Energy & Utilities
Clients
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What's the main service provided by
Multiconex SA
?
Multiconex SA specializes in delivering customer experience and contact center solutions. Their service offerings encompass a range of sub-services, including inbound customer support, customer and marketing analytics, voice-of-customer analytics, document indexing and digitization, and data entry and processing. Each of these services is tailored to meet the specific needs of clients, enhancing operational efficiency and customer satisfaction.
What additional services does
Multiconex SA
provide?
In addition to its core services, Multiconex SA offers back-office operations. This extension of their service portfolio enhances their ability to support clients with essential administrative functions, ensuring a more comprehensive approach to business process management.
When was
Multiconex SA
founded?
Multiconex SA was established in 2006, marking its entry into the business process outsourcing sector. As of 2024, the company has been operating for 18 years, during which it has built a strong reputation in providing customer experience solutions across various industries.
What industry verticals does
Multiconex SA
serve?
Multiconex SA serves a diverse range of industries, including Banking & Financial Services, Telecommunications & Media, and Energy & Utilities. This focus allows them to tailor their services to meet the unique demands and compliance requirements of each sector.
What delivery model does
Multiconex SA
offer?
Multiconex SA employs both onshore and nearshore delivery models. Onshore refers to providing services from within the same country as the client, while nearshore involves delivering services from nearby countries. This approach enables Multiconex to offer efficient and responsive support, leveraging geographical proximity to enhance communication and operational effectiveness.
How many employees and/or seats does
Multiconex SA
have?
Multiconex SA employs between 201 and 500 individuals, reflecting a robust workforce capable of handling a variety of client needs. This size allows the company to maintain a balance between personalized service and the ability to scale operations as required.
Can
Multiconex SA
be considered a good service provider for startups?
While Multiconex SA has a strong service offering, it may not be the ideal partner for startups. The company's focus on more established industries and a larger client base means that startups might find their needs less prioritized. However, those startups in sectors like banking or telecommunications could benefit from their specialized expertise.
Can
Multiconex SA
be considered a good service provider for SMBs?
Multiconex SA presents a viable option for small and medium-sized businesses, particularly those in need of customer experience solutions. Their scalable service offerings and commitment to tailored solutions can support SMBs in enhancing customer engagement and operational efficiency, making them a valuable partner for growth.
Can
Multiconex SA
be considered a good service provider for enterprises?
Multiconex SA is well-equipped to serve enterprise-level clients with its comprehensive service portfolio and experienced workforce. Their ability to deliver onshore and nearshore solutions provides large companies with flexibility and reliability, making them a suitable choice for organizations looking for sophisticated business process outsourcing support.
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