Mti Tech Dx Digital Transformation
Customer Experience and Contact Center
MTI is a technology-driven BPO firm that provides customer experience and contact center solutions for healthcare, utilities, government, and education sectors, known for its advanced communication automation platforms.
Size
1K-5K
Private
10m-50m
Mission
About
MTI offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and technical support for clients in healthcare, utilities, government, and education. The company operates using an offshore and nearshore model and supports a diverse range of clients.
It is recognized for its innovative IVR and SMS-based communication solutions, with a strong emphasis on operational efficiency and customer engagement.
Services
MTI provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and technical support. These services cover automated inbound and outbound communication, tailored to enhance operational efficiency and customer engagement across various channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Automation & RPA Enablement
Change Management & Training
Campaign Management
Industries Served
The company serves clients in healthcare, utilities, transportation, education, and government sectors. It has experience supporting both commercial enterprises and public sector agencies, ensuring compliance and tailored solutions for industry-specific requirements.
Unique Stregths
MTI is known for its advanced communication solutions, offering clients a technology-driven approach that reduces manual intervention and enhances service delivery. Its operational practices include 24/7 monitoring and global support teams, ensuring reliability and consistency at scale.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using an offshore and nearshore delivery model. It serves clients across various geographies, with teams positioned to provide remote and hybrid support based on client needs.
Certifications
ISO 27001
Verticals
Healthcare & Life Sciences
Energy & Utilities
Government & Public Sector
Education & EdTech
Clients
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What's the main service provided by
Mti Tech Dx Digital Transformation
?
Mti Tech Dx Digital Transformation specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales and retention, as well as technical support at Tier 1 and Tier 2 levels. In addition to these core services, they also focus on automation and RPA enablement, change management and training, alongside effective campaign management, all aimed at enhancing operational efficiency and customer engagement.
What additional services does
Mti Tech Dx Digital Transformation
provide?
When was
Mti Tech Dx Digital Transformation
founded?
Mti Tech Dx Digital Transformation was established in 2016, and as of 2024, the company has been in operation for about 8 years. Since its inception, it has focused on delivering innovative customer support solutions across various industries.
What industry verticals does
Mti Tech Dx Digital Transformation
serve?
Mti Tech Dx Digital Transformation serves a diverse range of industries, specifically focusing on Healthcare & Life Sciences, Energy & Utilities, Government & Public Sector, and Education & EdTech. This broad industry expertise allows them to tailor their services to meet specific client needs across different sectors.
What delivery model does
Mti Tech Dx Digital Transformation
offer?
The company adopts both offshore and nearshore delivery models to meet its clients’ needs. An offshore model involves providing services from a distant location, often in a different country, while nearshore refers to operations conducted from a nearby country. This flexible delivery approach enables Mti Tech Dx to offer efficient support while catering to a global clientele.
How many employees and/or seats does
Mti Tech Dx Digital Transformation
have?
Mti Tech Dx Digital Transformation has a workforce ranging from 1,000 to 5,000 employees. This substantial team size reflects the company's capability to handle a diverse portfolio of clients and maintain service quality across various operational demands.
Can
Mti Tech Dx Digital Transformation
be considered a good service provider for startups?
Mti Tech Dx Digital Transformation can be a beneficial service provider for startups, particularly those in sectors like healthcare or education. Their extensive suite of customer support services can help new businesses establish a strong foundation for customer engagement from the outset. Additionally, their experience in supporting diverse industries can provide valuable insights and tailored solutions for emerging companies.
Can
Mti Tech Dx Digital Transformation
be considered a good service provider for SMBs?
Mti Tech Dx Digital Transformation is well-suited to support small and medium businesses (SMBs) by offering scalable services that can adapt as the business grows. Their focus on operational efficiency and customer experience is vital for SMBs looking to enhance their customer engagement strategies while maintaining cost-effectiveness.
Can
Mti Tech Dx Digital Transformation
be considered a good service provider for enterprises?
For enterprises and large companies, Mti Tech Dx Digital Transformation presents a reliable option due to its robust service offerings and ISO 27001 certification. The company’s ability to provide sophisticated solutions and maintain operational reliability through its offshore and nearshore delivery methods makes it an attractive partner for larger organizations seeking to streamline their customer experience operations.
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