Mst Holding
Customer Experience and Contact Center
MST Holding is a global leader in Business Process Outsourcing that provides customer experience and contact center solutions for healthcare, insurance, technology, and telecommunications, known for its expertise in multilingual support and advanced technological integration.
Size
201-500
Private
50m-100m
Mission
To deliver extraordinary customer experiences through multi-channel, multilingual support and process automation, increasing efficiency and loyalty.
About
MST Holding offers customer experience and contact center solutions along with back-office operations and AI and data services for clients in healthcare, insurance, technology, and telecommunications. The company operates using an onshore and nearshore model and supports clients across Europe and beyond.
It is recognized for its innovative use of AI and automation technologies, with a strong focus on enhancing customer satisfaction and operational efficiency through a comprehensive outsourcing model.
Services
MST Holding provides customer experience and contact center solutions supported by back-office operations and AI and data services. These services cover multichannel support through telephone, chat, email, and social media, and are tailored to support client needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Multilingual Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Automation & RPA Enablement
Industries Served
The company serves clients in healthcare, insurance, technology, and telecommunications. It has experience supporting various organizations with services aligned to industry-specific requirements and technology platforms such as AI, chatbots, and robotic process automation.
Unique Stregths
MST Holding is known for its expertise in multilingual customer service and advanced technological integration, offering clients a robust and scalable service model. Its approach includes a strong customer-centric focus, aiming to improve first contact resolution rates and drive customer loyalty through innovative solutions.
Delivery Footprint
Headquartered in La Massana, Andorra, the company operates using an onshore and nearshore delivery model. It serves clients across Europe and beyond, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Mst Holding
?
Mst Holding specializes in providing exceptional customer experience and contact center solutions. Their service portfolio includes inbound customer support and multilingual assistance, along with technical support at both Tier 1 and Tier 2 levels. Additionally, they offer CX consulting and journey mapping, quality assurance and monitoring, as well as automation and RPA enablement, ensuring a comprehensive approach to meeting diverse client needs.
What additional services does
Mst Holding
provide?
When was
Mst Holding
founded?
Founded in 1992, Mst Holding has been in operation for over 30 years. This extensive experience has allowed the company to refine its offerings in customer experience and contact center solutions, establishing a solid reputation in the industry.
What industry verticals does
Mst Holding
serve?
Mst Holding serves a variety of industries, including Healthcare & Life Sciences, Insurance, Technology & SaaS, and Telecommunications & Media. This diverse focus enables the company to tailor its services to meet the specific requirements and challenges of each sector.
What delivery model does
Mst Holding
offer?
Mst Holding utilizes both onshore and nearshore delivery models to optimize service provision. Onshore delivery refers to services provided within the same country as the client, while nearshore delivery involves operations in neighboring countries. This approach allows for enhanced communication, cultural alignment, and operational efficiency, ensuring that clients receive support tailored to their needs.
How many employees and/or seats does
Mst Holding
have?
Mst Holding employs between 201 and 500 professionals, positioning itself as a mid-sized company. This workforce size enables the organization to maintain a balance between personalized service and the capacity to handle a diverse range of client requirements.
Can
Mst Holding
be considered a good service provider for startups?
Mst Holding can be a suitable service provider for startups, especially those in the technology and healthcare sectors. With a focus on customer experience and a range of scalable services, startups can benefit from their expertise in multilingual support and process automation. However, startups should consider their specific needs and growth plans to ensure alignment with Mst Holding's offerings.
Can
Mst Holding
be considered a good service provider for SMBs?
Mst Holding presents a compelling option for small and medium businesses looking for reliable customer support solutions. Their flexible service offerings and capacity for multilingual support make them well-equipped to help SMBs enhance customer satisfaction and operational efficiency. This adaptability is crucial for businesses aiming to grow and scale effectively.
Can
Mst Holding
be considered a good service provider for enterprises?
Mst Holding is well-positioned to serve enterprises and large organizations, particularly due to its comprehensive service portfolio and experience in various industries. With a delivery model that includes both onshore and nearshore options, they can provide reliable and sophisticated solutions tailored to the complex demands of larger clients. Their focus on innovative technologies, including AI and automation, further enhances their value proposition for enterprise-level engagements.
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