MST Holding
Customer Experience and Contact Center
MST Holding is a global business group that provides customer experience and contact center solutions for healthcare, insurance, telecommunications, IT, and home appliances, known for its innovative use of automation technologies.
Size
201-500
Private
50m-100m
Mission
To transform customer relationship management by creating extraordinary experiences through multiple communication channels.
About
MST Holding offers customer experience and contact center solutions along with back-office operations and AI and data services for clients in healthcare, insurance, telecommunications, IT, and home appliances. The company operates using an onshore and nearshore model and supports clients across Europe.
It is recognized for its extensive industry expertise and commitment to enhancing customer satisfaction, with a focus on leveraging advanced technologies like AI and RPA to optimize service delivery.
Services
MST Holding provides customer experience and contact center solutions supported by back-office operations and AI and data services. These services include inbound customer support, technical support, multilingual support, and CX consulting, delivered across multiple channels such as telephone, live chat, email, and social media. Each solution is tailored to enhance customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multilingual Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Automation & RPA Enablement
Sales Chat & Live Demonstrations
Industries Served
The company serves clients in healthcare, insurance, telecommunications, IT, and home appliances. It has experience supporting various organizations with services aligned to industry-specific requirements and technology platforms such as AI, RPA, and analytics tools.
Unique Stregths
MST Holding is known for its innovative use of automation technologies, offering clients enhanced operational efficiency and improved customer experiences. Its approach includes a strong emphasis on multilingual and multichannel support, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in la Massana, Andorra, the company operates using an onshore and nearshore delivery model. It serves clients across Europe, with teams working in flexible environments tailored to client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Telecommunications & Media
Technology & SaaS
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
MST Holding
?
MST Holding specializes in customer experience and contact center solutions, complemented by a range of back-office and AI-driven services. Their offerings include inbound customer support, technical support at both Tier 1 and 2 levels, multilingual support, and social media customer care. Additionally, they provide live chat and messaging support, email support, customer experience consulting, quality assurance, and monitoring. The company is committed to enhancing customer engagement through various channels, ensuring operational efficiency and superior service delivery.
What additional services does
MST Holding
provide?
In addition to their primary focus on customer experience and contact center solutions, MST Holding also offers back-office operations and AI and data services. These additional capabilities enable them to support clients in optimizing their operational processes and leveraging data for better decision-making.
When was
MST Holding
founded?
MST Holding was established in 1941, making it a company with over 80 years of experience in the business process outsourcing sector. Since its inception, it has evolved to meet the changing needs of clients and has built a strong reputation in the industry.
What industry verticals does
MST Holding
serve?
MST Holding serves a diverse array of industries, including Healthcare & Life Sciences, Insurance, Telecommunications & Media, Technology & SaaS, and Manufacturing & Industrial. This broad focus allows them to tailor their services to meet the specific needs and challenges of various sectors.
What delivery model does
MST Holding
offer?
MST Holding employs an onshore and nearshore delivery model to provide its services. Onshore refers to operations within the same country as the client, while nearshore involves services provided from neighboring countries. This approach allows MST Holding to offer flexibility, cultural alignment, and cost-effective solutions to its clients across Europe.
How many employees and/or seats does
MST Holding
have?
MST Holding has a workforce ranging from 201 to 500 employees. This size positions them well to manage a variety of client needs while maintaining a level of personalized service that can be challenging for larger organizations.
Can
MST Holding
be considered a good service provider for startups?
For startups, MST Holding presents a viable option given their extensive service offerings and adaptability. While the company's established presence and experience can provide valuable insights and support, startups may need to assess whether their specific needs align with MST Holding's capabilities. Their multilingual and multichannel support can be particularly advantageous for startups looking to scale quickly and efficiently.
Can
MST Holding
be considered a good service provider for SMBs?
MST Holding is well-suited to serve small and medium businesses, offering a range of scalable solutions that can grow with the client. Their commitment to enhancing customer experiences through innovative technologies positions them as a valuable partner for SMBs seeking to improve their customer engagement and operational efficiency.
Can
MST Holding
be considered a good service provider for enterprises?
MST Holding is a strong candidate for enterprises and large companies due to its robust service portfolio and commitment to quality. With a proven track record and recognition through awards such as the Net Promoter Score from Clutch and GoodFirms, they demonstrate reliability and expertise. Their use of advanced technologies like AI and RPA further enhances their capability to meet the sophisticated needs of large organizations.
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