Mss-connect
Customer Experience and Contact Center
MSS Connect is an innovative outsourcing firm that provides customer experience and contact center services for technology and telecommunications sectors, known for its commitment to tailored solutions and client satisfaction.
Size
11-50
Private
Mission
About
MSS Connect offers customer experience and contact center services along with back-office operations for clients in technology and telecommunications. The company operates using an offshore, nearshore, and hybrid model and supports businesses seeking efficient outsourcing solutions.
It is recognized for its extensive industry expertise, with a strong focus on delivering customized services that drive operational efficiency and client satisfaction.
Services
MSS Connect provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, technical support (Tier 1/2), and outbound telesales & retention. These services cover various communication channels and are tailored to support client needs for efficient operational management.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Industries Served
The company serves clients in technology and telecommunications. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and technical support.
Unique Stregths
MSS Connect is known for its commitment to efficiency and reliability, offering clients tailored outsourcing solutions that enhance operational performance. Its approach includes deploying proven strategies and leveraging a legacy of service excellence, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in the United States, the company operates using an offshore, nearshore, and hybrid delivery model. It serves clients across various regions, with teams working in remote and hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Mss-connect
?
MSS Connect specializes in providing customer experience and contact center solutions, enhanced by their back-office operations. Their offerings include a range of services such as inbound customer support, technical support for different tiers, and outbound telesales and retention solutions. This comprehensive approach ensures that they cater to various customer needs effectively and efficiently.
What additional services does
Mss-connect
provide?
In addition to their primary customer experience offerings, MSS Connect also provides back-office operations. This capability further enhances their service portfolio, allowing them to support clients with essential administrative tasks and streamline their operational processes.
When was
Mss-connect
founded?
MSS Connect was established in 2023, marking its entry into the business process outsourcing industry. Although it is relatively new, the company has quickly positioned itself to offer valuable services, leveraging modern strategies and technologies to meet the demands of its clients.
What industry verticals does
Mss-connect
serve?
MSS Connect primarily serves clients in the Technology & SaaS and Telecommunications & Media sectors. This focus allows them to tailor their services to meet the specific needs and challenges faced by businesses in these dynamic industries.
What delivery model does
Mss-connect
offer?
MSS Connect employs a flexible delivery model that includes offshore, nearshore, and hybrid options. Offshore services involve operations conducted in a different country, typically where labor is more cost-effective. Nearshore services are similar, but the operations occur in neighboring countries. The hybrid model combines elements of both offshore and nearshore, allowing MSS Connect to adapt to client needs and optimize resource allocation across various regions.
How many employees and/or seats does
Mss-connect
have?
MSS Connect has a workforce ranging between 11 to 50 employees. This size indicates a nimble structure capable of delivering personalized services while maintaining the agility needed to adapt to client requirements.
Can
Mss-connect
be considered a good service provider for startups?
Can
Mss-connect
be considered a good service provider for SMBs?
Can
Mss-connect
be considered a good service provider for enterprises?
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