Mscc
Customer Experience and Contact Center
Motlow State Community College is a public community college that provides accessible education opportunities for the region around Moore County and Tullahoma, known for its focus on workforce development programs and affordable tuition.
Size
201-500
Private
Mission
To provide accessible education opportunities focused on associate degrees, certificates, and workforce development programs designed to meet local and regional needs.
About
Motlow State Community College offers associate degrees and certificates along with workforce development programs for students in Tennessee. The college operates using a multi-campus model and supports a diverse student population across the region.
It is recognized for its affordable tuition rates, with in-state tuition approximately $4,536, and a commitment to meeting local and regional educational needs.
Services
Motlow State Community College provides accessible education opportunities supported by various academic programs and workforce development initiatives. These offerings include technical and vocational education, transfer programs to four-year institutions, and continuing education tailored to meet local workforce needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Recruitment Process Outsourcing (RPO)
Industries Served
The college serves students in the Moore County and Tullahoma regions of Tennessee. It has experience supporting a diverse student population with programs aligned to the educational and training requirements of local industries.
Unique Stregths
Motlow State Community College is known for its commitment to affordable higher education, offering a range of programs designed to enhance workforce preparedness. Its approach includes strong community engagement and partnerships with local industries, ensuring that educational offerings meet current job market demands.
Delivery Footprint
Headquartered in Moore County, Tennessee, the college operates multiple campuses to serve its students effectively. It supports a broad geographic area, providing accessible education to individuals seeking to further their education and career opportunities.
Certifications
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Verticals
Retail & e-Commerce
Telecommunications & Media
Clients
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What's the main service provided by
Mscc
?
Mscc specializes in enhancing customer experiences through its primary service offering, which focuses on Customer Experience and Contact Center solutions. Their comprehensive range of services includes Inbound Customer Support, Outbound Telesales & Retention, Customer & Marketing Analytics, and Recruitment Process Outsourcing (RPO). This diverse portfolio allows them to cater to various client needs effectively.
What additional services does
Mscc
provide?
In addition to its primary offerings, Mscc provides a range of supplementary services that include Back-Office Operations and AI and Data Services. These additional capabilities further enhance their value proposition, allowing clients to benefit from a holistic approach to business process outsourcing.
When was
Mscc
founded?
Founded in 2001, Mscc has been in operation for over 22 years. Since its establishment, the company has evolved to meet the changing demands of the business process outsourcing industry, establishing a strong presence in the market.
What industry verticals does
Mscc
serve?
Mscc operates within the Retail & e-Commerce and Telecommunications & Media sectors. By focusing on these verticals, the company leverages its expertise to deliver tailored solutions that meet the specific challenges and opportunities faced by businesses in these industries.
What delivery model does
Mscc
offer?
Mscc employs both offshore and nearshore delivery models, allowing them to provide flexible and efficient service to clients. Offshore delivery involves providing services from a location outside the client's country, while nearshore delivery means services are offered from a neighboring country. This strategic approach helps optimize costs while ensuring high-quality service delivery.
How many employees and/or seats does
Mscc
have?
Mscc has a workforce comprising between 201 and 500 employees. This size enables them to maintain a strong operational capacity while still allowing for personalized service and agile responses to client needs.
Can
Mscc
be considered a good service provider for startups?
Can
Mscc
be considered a good service provider for SMBs?
Can
Mscc
be considered a good service provider for enterprises?
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