Msa Outsourcing Solutions
Back-Office Operations
MSA Outsourcing Solutions is a leading business services provider that provides back-office operations for insurance, healthcare, and technology sectors, known for its cost-effective staffing solutions and comprehensive management oversight.
Size
51-200
Private
Mission
To empower companies to grow by providing cost-effective, high-quality staffing solutions with full transparency and management.
About
MSA Outsourcing Solutions offers back-office operations along with customer experience and contact center, finance and accounting, and HR, recruitment and payroll services for clients in insurance, healthcare, and technology. The company operates using an offshore model and supports global clients.
It is recognized for delivering significant cost savings, with clients often experiencing reductions of over 60% compared to local hiring, while maintaining high-quality service standards.
Services
MSA Outsourcing Solutions provides back-office operations supported by customer experience and contact center, finance and accounting, and HR, recruitment and payroll services. These services include inbound customer support, billing and invoicing, payroll processing, and data entry, tailored to support various business functions and client needs.
Capabilities
Inbound Customer Support
Billing & Invoicing
Payroll Processing
Data Entry & Data Processing
Procurement Administration
Industries Served
The company serves clients in insurance, healthcare, and technology sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and operational efficiency.
Unique Stregths
MSA Outsourcing Solutions is known for its comprehensive oversight and management of remote teams, offering clients a reliable extension of their local operations. Its approach includes rigorous quality assurance and rapid onboarding processes, which help deliver consistency and scalability at competitive costs.
Delivery Footprint
Headquartered in Johannesburg, South Africa, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in a managed office environment to ensure productivity and accountability.
Certifications
No items found.
Verticals
Insurance
Healthcare & Life Sciences
Technology & SaaS
Clients
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What's the main service provided by
Msa Outsourcing Solutions
?
Msa Outsourcing Solutions specializes in back-office operations, offering a range of services that enhance business efficiency. Their core offerings include inbound customer support, billing and invoicing, payroll processing, as well as data entry and data processing. This comprehensive suite of services is designed to support various operational functions, ensuring that clients can maintain high productivity levels while managing costs effectively.
What additional services does
Msa Outsourcing Solutions
provide?
In addition to its core back-office operations, Msa Outsourcing Solutions offers a variety of supplementary services that enhance its value proposition. These include customer experience and contact center services, as well as HR recruitment and payroll services. This extended portfolio enables the company to address a broader range of client needs, ensuring comprehensive support across different business functions.
When was
Msa Outsourcing Solutions
founded?
Msa Outsourcing Solutions was established in 2018, marking it as a relatively new player in the outsourcing landscape. As of 2024, the company has been in operation for approximately six years, during which it has developed a reputation for delivering cost-effective and high-quality services to its clients.
What industry verticals does
Msa Outsourcing Solutions
serve?
The company primarily serves clients in the Insurance, Healthcare & Life Sciences, and Technology & SaaS sectors. This focus allows Msa Outsourcing Solutions to tailor its services to meet the specific needs and regulatory requirements of these diverse industries, ensuring operational efficiency and compliance.
What delivery model does
Msa Outsourcing Solutions
offer?
Msa Outsourcing Solutions operates using an offshore delivery model, which means that its services are provided from a different country than where its clients are located. This approach allows companies to leverage cost savings and access a broader talent pool, while maintaining oversight and management of their operations. The offshore model can enhance efficiency and scalability for clients looking to optimize their business processes.
How many employees and/or seats does
Msa Outsourcing Solutions
have?
Msa Outsourcing Solutions has a workforce ranging from 51 to 200 employees. This size indicates a solid operational capacity, allowing the company to manage multiple projects and serve various clients effectively, while still being agile enough to adapt to changing market demands.
Can
Msa Outsourcing Solutions
be considered a good service provider for startups?
Can
Msa Outsourcing Solutions
be considered a good service provider for SMBs?
Can
Msa Outsourcing Solutions
be considered a good service provider for enterprises?
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