Ms Services specializes in IT infrastructure and managed services, providing comprehensive solutions to meet the technological needs of businesses. Their offerings include technical support at both Tier 1 and Tier 2 levels, customer experience consulting, cloud migration and management, as well as service desk and IT support. This broad range ensures that they can effectively address various aspects of IT service management and customer engagement, tailored to support enterprise-level requirements.

In addition to its primary focus on IT infrastructure and managed services, Ms Services offers an array of other services including customer experience and contact center solutions, finance and accounting services, as well as HR recruitment and payroll management. This diverse service portfolio allows them to support clients in various operational areas, enhancing overall business efficiency.

Ms Services was established in 2003, making it a well-established player in the industry with over 20 years of experience. Since its inception, the company has grown significantly, adapting to the evolving technological landscape and expanding its service offerings to meet the needs of its clients.

Ms Services provides its expertise across several key industries, focusing primarily on Banking & Financial Services, Insurance, Healthcare & Life Sciences, and Technology & SaaS. This diverse industry engagement allows them to tailor their services to meet the specific demands and regulatory requirements of each sector.

Ms Services adopts a versatile delivery model that includes onshore, nearshore, offshore, and hybrid approaches. Onshore services are delivered within the same country as the client, while nearshore refers to services provided in nearby countries. Offshore services are those rendered from distant locations, often to leverage cost advantages. The hybrid model combines multiple delivery methods, allowing for flexibility and scalability, which is complemented by work-from-home and virtual options to adapt to client needs.

Ms Services boasts a workforce of over 10,000 employees, highlighting its capacity to handle large-scale projects and deliver extensive support across its service portfolio. This significant employee base enables the company to provide robust services and maintain high levels of customer satisfaction.

Ms Services is particularly well-suited for enterprises and large companies due to its scale, extensive service offerings, and proven delivery models. With over 10,000 employees and a strong focus on IT infrastructure and managed services, the company can provide reliable, sophisticated solutions tailored to meet the complexities of large organizations. Their experience across multiple sectors further enhances their ability to deliver customized support that aligns with enterprise-level needs.