MPL Contact
Customer Experience and Contact Center
MPL Contact Limited is a UK-based company that provides customer experience and contact center solutions for retail and e-commerce, known for its reliable and flexible service offerings.
Size
Private
Mission
About
MPL Contact Limited offers customer experience and contact center solutions along with outsourced customer service and help desk support for clients in retail and e-commerce. The company operates using an onshore delivery model and supports businesses across the UK.
It is recognized for its tailored communication solutions, with a focus on enhancing customer interactions to improve client satisfaction and operational efficiency.
Services
MPL Contact Limited provides customer experience and contact center solutions supported by outsourced customer service and help desk services. These services include inbound customer support and technical support, tailored to support businesses in managing their customer interactions efficiently.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting specialist retailers with services aligned to their specific customer service and help desk requirements.
Unique Stregths
MPL Contact Limited is known for its reliable and flexible service offerings, providing clients with 24/7 call handling solutions and advanced contact management systems. Its approach includes a focus on local UK-based teams, ensuring consistency and quality in service delivery.
Delivery Footprint
Headquartered in Nottingham, UK, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in dedicated contact centers located in Nottingham, Belfast, Sutton Coldfield, and Winchester.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
MPL Contact
?
MPL Contact specializes in delivering customer experience and contact center solutions, focusing on enhancing client interactions and operational efficiency. Their service offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, as well as CX consulting and journey mapping, all tailored to assist businesses in managing their customer interactions effectively.
What additional services does
MPL Contact
provide?
When was
MPL Contact
founded?
MPL Contact was established in 1994, making it a well-established player in the customer service industry with nearly 30 years of experience. Since its inception, the company has focused on providing tailored solutions that meet the evolving needs of its clients in the retail and e-commerce sectors.
What industry verticals does
MPL Contact
serve?
MPL Contact serves clients primarily in the Retail & e-Commerce sectors. Their specialized expertise allows them to cater to the unique customer service and help desk requirements of businesses within these industries, ensuring that they provide relevant and effective support.
What delivery model does
MPL Contact
offer?
MPL Contact operates using an onshore delivery model, meaning their services are provided from within the UK. This approach allows them to maintain high levels of service quality and consistency, as teams are local and familiar with the nuances of the UK market, enhancing communication and customer satisfaction.
How many employees and/or seats does
MPL Contact
have?
Can
MPL Contact
be considered a good service provider for startups?
MPL Contact can be a beneficial service provider for startups looking to establish a solid customer service foundation. Their focus on tailored solutions and inbound customer support can help new businesses efficiently manage customer interactions from the outset. However, startups should consider their specific needs and budget, as MPL Contact's offerings may be more suited to businesses that are ready to scale.
Can
MPL Contact
be considered a good service provider for SMBs?
MPL Contact is well-positioned to support small and medium-sized businesses with their comprehensive service portfolio. Their flexible service offerings, including 24/7 call handling and dedicated customer support, allow SMBs to adapt as they grow. This scalability ensures that small and medium businesses can enhance their customer experience without compromising on service quality as they expand.
Can
MPL Contact
be considered a good service provider for enterprises?
MPL Contact may be a suitable partner for enterprises and large companies seeking reliable customer service solutions. Their extensive experience in the retail and e-commerce sectors, combined with their robust service delivery capabilities, positions them well to handle the complex needs of larger organizations. The company’s emphasis on advanced contact management systems and local UK-based teams contributes to a dependable service that can be customized to meet enterprise-level demands.
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