MPC Connect
Customer Experience and Contact Center
MPC Connect is an agile outsourcing solutions provider that provides customer experience and contact center services for education, logistics, and supply chain, known for its commitment to excellence and customer satisfaction.
Size
11-50
Public
Mission
About
MPC Connect offers customer experience and contact center services along with back-office operations and HR, recruitment, and payroll services for clients in education, logistics, and supply chain. The company operates using an offshore delivery model and supports a diverse global clientele across regions such as the United Kingdom, United States, Australia, China, and South Africa.
It is recognized for delivering industry-leading services and establishing long-term partnerships with clients, backed by a robust infrastructure and an educated workforce.
Services
MPC Connect provides customer experience and contact center services, supported by back-office operations and HR, recruitment, and payroll services. These services include inbound customer support, technical support, quality assurance and monitoring, and payroll processing, tailored to support client needs in various business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
HRIS Management
Learning & Development Support
Payroll Processing
Employee Helpdesk
Industries Served
The company serves clients in education, logistics, and supply chain. It has experience supporting large, medium, and small businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
MPC Connect is known for its commitment to delivering industry-leading services and customer experiences, offering clients a robust delivery of 24/7/365 support. Its approach includes a focus on customer satisfaction and dynamic growth opportunities, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Umhlanga Ridge, South Africa, the company operates using an offshore delivery model. It serves clients across multiple global regions, with teams working in a remote environment to meet diverse client needs.
Certifications
No items found.
Verticals
Education & EdTech
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
MPC Connect
?
MPC Connect specializes in customer experience and contact center solutions, offering a comprehensive suite of services designed to enhance client interactions. Their primary focus includes inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide quality assurance and monitoring, HRIS management, learning and development support, payroll processing, and employee helpdesk services, ensuring a holistic approach to meeting various business needs.
What additional services does
MPC Connect
provide?
In addition to their core offerings in customer experience and contact center services, MPC Connect also provides back-office operations, human resources recruitment, and payroll services. This extended service portfolio enables them to support clients with a wide range of operational needs, making them a versatile partner in business processes.
When was
MPC Connect
founded?
Founded in 2006, MPC Connect has been in operation for 18 years, establishing itself as a key player in the customer experience and contact center industry. Over the years, the company has evolved and adapted to the changing demands of the market, building a solid reputation for delivering high-quality services.
What industry verticals does
MPC Connect
serve?
MPC Connect serves various industry verticals, specifically focusing on Education & EdTech, Logistics, and Transport & Supply-Chain. This diverse industry expertise allows them to tailor their services to meet the unique needs of clients across these sectors.
What delivery model does
MPC Connect
offer?
MPC Connect utilizes an offshore delivery model, which means that their services are provided from locations outside the client's home country. This approach allows them to leverage cost advantages and access a broader talent pool, ensuring they can deliver quality services efficiently and effectively to a global clientele.
How many employees and/or seats does
MPC Connect
have?
MPC Connect has a workforce comprised of between 11 to 50 employees. This size allows the company to maintain a level of personalized service while also being agile enough to adapt to the varying demands of their clients.
Can
MPC Connect
be considered a good service provider for startups?
MPC Connect can be a beneficial service provider for startups, particularly those looking for customer support and operational efficiency. With a range of tailored services and an offshore delivery model, startups can leverage their expertise without the need for significant upfront investments in infrastructure.
Can
MPC Connect
be considered a good service provider for SMBs?
MPC Connect is particularly well-suited for small and medium businesses, as they offer scalable solutions that can grow with the company. Their diverse service offerings and commitment to customer satisfaction allow SMBs to access high-quality support that can adapt to their evolving needs.
Can
MPC Connect
be considered a good service provider for enterprises?
While MPC Connect has capabilities that can benefit larger enterprises, their size may limit their ability to scale services at the level typically required by very large organizations. However, their established infrastructure and focus on delivering consistent service quality can still make them a reliable partner for enterprises looking for specialized support.
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