MPC Call Centers
Customer Experience and Contact Center
MPC Call Centers is a well-established provider that provides customer experience and contact center services for various industries, known for its deep experience and adaptability in delivering tailored solutions.
Size
11-50
Private
10m-50m
Mission
To help clients succeed through exceptional call center support and enhance sales and customer service performance.
About
MPC Call Centers offers customer experience and contact center services along with customizable call center solutions for clients in banking, healthcare, retail, technology, and more. The company operates using an onshore model and supports clients nationally and globally.
It is recognized for its commitment to exceptional customer service, with nearly a century of experience in the call center industry that underscores its reliability and excellence.
Services
MPC Call Centers provides customer experience and contact center services supported by customizable call center solutions and specific offerings such as inbound customer support. These services cover a range of call center functions and are tailored to support diverse client needs across various industries.
Capabilities
Inbound Customer Support
Industries Served
The company serves clients in banking, financial services, healthcare, retail, technology, telecommunications, and many other sectors. It has experience supporting organizations of all sizes with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
MPC Call Centers is known for its deep experience and adaptability, offering clients personalized service tailored to fit their business models. Its approach includes a focus on technology integration and skilled staff, which help deliver consistency and efficiency at scale.
Delivery Footprint
Headquartered in New York, NY, the company operates using an onshore delivery model. It serves clients across the United States and globally, with teams working in environments that meet client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Gaming & Entertainment
Energy & Utilities
Manufacturing & Industrial
Government & Public Sector
Education & EdTech
Real Estate & Property Management
Non-Profit & NGOs
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
MPC Call Centers
?
MPC Call Centers specializes in delivering customer experience and contact center services tailored to meet the unique needs of various clients. Their primary focus is on inbound customer support, providing a range of customizable solutions designed to enhance customer interactions and service performance across multiple industries.
What additional services does
MPC Call Centers
provide?
When was
MPC Call Centers
founded?
MPC Call Centers was established in 1977, marking over 46 years of experience in the call center industry. This extensive history showcases their commitment to reliability and excellence in providing customer support solutions.
What industry verticals does
MPC Call Centers
serve?
MPC Call Centers serves a diverse array of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, Gaming & Entertainment, Travel, Hospitality & Leisure, Logistics, Transport & Supply-Chain, Energy & Utilities, Manufacturing & Industrial, Government & Public Sector, Education & EdTech, Real Estate & Property Management, and Non-Profit & NGOs.
What delivery model does
MPC Call Centers
offer?
MPC Call Centers employs an onshore delivery model, meaning that their services are provided from locations within the United States. This approach allows for close collaboration with clients and ensures high-quality support that is tailored to their specific needs, as opposed to offshore or nearshore models that may involve services delivered from other countries.
How many employees and/or seats does
MPC Call Centers
have?
MPC Call Centers has a workforce ranging between 11 to 50 employees. This size enables them to maintain a personalized approach in their service delivery while being agile enough to adapt to the needs of their clients.
Can
MPC Call Centers
be considered a good service provider for startups?
MPC Call Centers can be a suitable service provider for startups, particularly those in industries such as retail, technology, and healthcare. Their experience and focus on customizable inbound customer support solutions allow startups to establish a strong foundation in customer service while scaling their operations as they grow.
Can
MPC Call Centers
be considered a good service provider for SMBs?
For small and medium businesses, MPC Call Centers presents a strong option due to their flexible service offerings and commitment to customer satisfaction. Their ability to provide tailored solutions in various industries allows SMBs to enhance their customer interactions and support, making it easier for them to compete in the market.
Can
MPC Call Centers
be considered a good service provider for enterprises?
While MPC Call Centers may not primarily position itself as a provider for large enterprises, its extensive experience and adaptable service offerings can still benefit larger organizations looking for reliable customer support solutions. Their onshore delivery model ensures consistent quality and responsiveness, which can be critical for enterprises managing large volumes of customer interactions.
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