MP Telecom specializes in providing exceptional customer experience and contact center solutions. Their service offerings include inbound customer support, outbound telesales and retention, live chat and messaging support, email support, data entry and processing, as well as recruitment process outsourcing (RPO) which encompasses talent sourcing and screening, onboarding administration, and payroll processing. This comprehensive suite of services is designed to enhance customer interaction and improve operational efficiency for businesses.

In addition to its core offerings in customer experience and contact center solutions, MP Telecom also provides other services such as HR recruitment and payroll, as well as IT infrastructure and managed services. These additional capabilities enhance the company's value proposition, allowing it to support clients comprehensively across various operational needs.

MP Telecom was established in the year 2000, marking over two decades of service in the business process outsourcing industry. Since its inception, the company has evolved significantly, adapting to the changing needs of the market while maintaining a strong commitment to delivering high-quality customer service.

MP Telecom serves a diverse range of industries, including Telecommunications & Media, Banking & Financial Services, Insurance, Technology & SaaS, and Travel, Hospitality & Leisure. This broad industry focus allows the company to tailor its services to meet the specific needs and challenges faced by clients in these sectors.

MP Telecom employs an onshore delivery model, which means that all services are provided within Vietnam, ensuring close proximity to clients and a deep understanding of the local market. This approach not only facilitates better communication and collaboration but also allows the company to leverage local talent and resources effectively, enhancing service delivery and client satisfaction.

MP Telecom has a workforce of between 11 to 50 employees, which indicates a smaller team size. This allows for a more agile operational structure, enabling the company to provide personalized services and foster closer relationships with its clients.

For small and medium businesses, MP Telecom presents an attractive service option due to its flexible service offerings and commitment to operational excellence. The company's extensive array of customer experience services can help SMBs enhance their customer engagement and streamline processes, which is crucial for their growth. MP Telecom's smaller team size also allows for more personalized service, catering to the unique needs of SMBs.

MP Telecom is well-positioned to serve enterprises and large companies, particularly given its strong track record and ISO certifications that underscore its commitment to quality and reliability. The company's comprehensive service offerings, along with its experience in key verticals such as telecommunications and banking, make it a dependable partner for large organizations seeking sophisticated customer experience solutions.