Motiva Contact Centers specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a wide array of services tailored to meet client needs, including inbound customer support, outbound telesales and retention efforts, multilingual assistance, technical support at both Tier 1 and Tier 2, as well as essential back-office services such as data entry, lead research, market intelligence, and claims processing. This diverse service portfolio ensures that they can effectively address various operational requirements across different sectors.

Motiva Contact Centers was established in 2010, marking over a decade of experience in the customer service industry. Since its inception, the company has carved a niche for itself by providing high-quality contact center solutions and technical support, growing steadily in response to the evolving demands of its clients.

Motiva Contact Centers serves a range of industries including Telecommunications & Media, Banking & Financial Services, Travel, Hospitality & Leisure, as well as Healthcare & Life Sciences. This diverse industry focus allows them to tailor their services to meet the specific needs and challenges faced by businesses in these sectors.

Motiva Contact Centers employs an onshore and nearshore delivery model, which means they provide services from locations within the same country (onshore) or in nearby countries (nearshore). This approach enables them to offer efficient, high-quality support while ensuring effective communication and operational integration with their clients, primarily located in the U.S. and Latin America.

The company has a workforce ranging from 51 to 200 employees. This size allows Motiva Contact Centers to maintain a committed and stable team, fostering a strong culture of employee tenure and satisfaction, which directly contributes to the quality of services they provide.

Motiva Contact Centers is well-positioned to support small and medium-sized businesses, given its range of services and commitment to quality. The company’s ability to scale its offerings ensures that SMBs can access the support they need as they grow. With a focus on optimizing operations and improving customer interaction, Motiva can provide the necessary flexibility and expertise for SMBs looking to enhance their customer experience.

Motiva Contact Centers is a solid choice for enterprises and large companies due to its extensive experience and comprehensive service offerings. The company’s established practices in customer experience and technical support, coupled with its commitment to quality, make it a reliable partner for larger organizations seeking sophisticated solutions. Additionally, their onshore and nearshore delivery model allows enterprises to maintain effective operational communication while enjoying the benefits of high-quality service.