Motiva Contact Centers
Customer Experience and Contact Center
Motiva Contact Centers is a nearshore outsourcing firm that provides customer experience and contact center solutions for telecommunications, finance, travel, and healthcare, known for its commitment to high customer satisfaction and tailored service models.
Size
51-200
Private
1m-10m
Mission
To maintain high customer satisfaction through reliable service.
About
Motiva Contact Centers offers customer experience and contact center solutions along with back-office operations and HR services for clients in telecommunications, finance, travel, and healthcare. The company operates using a nearshore model and supports businesses primarily in North America.
It is recognized for its high employee retention rate and proven track record in delivering customized, multi-lingual services, with a focus on optimizing client operations and enhancing customer loyalty.
Services
Motiva Contact Centers provides customer experience and contact center solutions supported by back-office operations and HR services. These services cover customer support, technical assistance, data entry, and lead generation, tailored to support various business functions and enhance operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Order Management & Fulfilment
Claims Processing
Document Indexing & Digitisation
Recruitment Process Outsourcing (RPO)
Onboarding Administration
Payroll Processing
Industries Served
The company serves clients in telecommunications, finance, travel, and healthcare. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and collaboration through its nearshore delivery model.
Unique Stregths
Motiva Contact Centers is known for its commitment to high customer satisfaction and employee stability, offering clients a dedicated and experienced workforce. Its approach includes in-house training programs and the integration of cutting-edge technologies, which help deliver consistent and efficient service at scale.
Delivery Footprint
Headquartered in Tijuana, Mexico, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in hybrid environments tailored to meet specific client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Motiva Contact Centers
?
Motiva Contact Centers specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a variety of services, including inbound customer support, technical assistance at both tier 1 and tier 2 levels, data entry and processing, as well as order management and fulfillment. Additionally, they provide claims processing, document indexing and digitization, recruitment process outsourcing (RPO), onboarding administration, and payroll processing, all designed to enhance operational efficiency for their clients.
What additional services does
Motiva Contact Centers
provide?
When was
Motiva Contact Centers
founded?
Motiva Contact Centers was established in 2010, marking over a decade of experience in the industry as of 2024. Since its inception, the company has focused on providing high-quality customer service solutions and has developed a strong reputation in the contact center sector.
What industry verticals does
Motiva Contact Centers
serve?
Motiva Contact Centers serves a diverse range of industries including Telecommunications & Media, Banking & Financial Services, Travel, Hospitality & Leisure, as well as Healthcare & Life Sciences. This broad industry focus allows them to tailor their services to meet specific client needs effectively.
What delivery model does
Motiva Contact Centers
offer?
Motiva Contact Centers operates using a nearshore delivery model, which means they provide services from a location that is geographically close to their clients, in this case, primarily in North America. This approach allows for easier communication and collaboration, as well as a better understanding of the clients' cultural and operational context, enhancing the overall service experience.
How many employees and/or seats does
Motiva Contact Centers
have?
Motiva Contact Centers has a workforce ranging from 51 to 200 employees, which allows for a dedicated team capable of delivering personalized service. This size enables them to maintain a balance between agility and the ability to scale their operations according to client demands.
Can
Motiva Contact Centers
be considered a good service provider for startups?
Motiva Contact Centers can be a suitable service provider for startups, particularly those in the telecommunications, finance, travel, and healthcare sectors. With a range of customizable services and a focus on enhancing customer experience, startups can benefit from their expertise in managing customer interactions and back-office operations. Furthermore, their nearshore delivery model facilitates effective communication and collaboration, which is vital for new businesses looking to establish a strong market presence.
Can
Motiva Contact Centers
be considered a good service provider for SMBs?
Motiva Contact Centers is well-positioned to support small and medium businesses (SMBs). The company offers a variety of scalable services that can adapt to the evolving needs of growing businesses. Their operational flexibility, coupled with a commitment to high customer satisfaction, makes them an attractive option for SMBs looking to enhance their customer support and back-office operations without the heavy investment typically required for larger service providers.
Can
Motiva Contact Centers
be considered a good service provider for enterprises?
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