Motif Limited
Customer Experience and Contact Center
Motif Limited is a BPO company that provides customer experience and contact center services for various industries, known for its multi-shore delivery model and advanced analytics capabilities.
Size
over-10K
Public
over-1b
Mission
To revolutionize building design through open data standards, real-time collaboration, instant responsiveness, and deep automation.
About
Motif Limited offers customer experience and contact center services along with analytics and data solutions for clients in banking, financial services, insurance, travel, hospitality, retail, and telecommunications. The company operates using a multi-shore delivery model and supports clients across Australia, the U.S., the Philippines, Belfast, Canada, and Mexico.
It is recognized for its extensive expertise in omnichannel orchestration and AI-driven solutions, with a strong focus on enhancing customer interactions and optimizing operational efficiency.
Services
Motif Limited provides customer experience and contact center services, supported by analytics and data solutions, including voice-of-customer analytics and cloud migration management. These services cover various channels and are tailored to support client needs in enhancing customer interactions and operational efficiency.
Capabilities
CX Consulting & Journey Mapping
Automation & RPA Enablement
Voice-of-Customer (VOC) Analytics
Learning & Development Support
Customer & Marketing Analytics
Cloud Migration & Management
Industries Served
The company serves clients in banking, financial services, insurance, travel, hospitality, retail, and telecommunications. It has experience supporting small and medium businesses as well as large enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Motif Limited is known for its multi-shore delivery model and advanced analytics capabilities, offering clients a flexible and scalable approach to customer experience management. Its approach includes leveraging AI and automation to enhance service delivery and improve customer satisfaction.
Delivery Footprint
Headquartered in England, the company operates using a multi-shore delivery model. It serves clients across Australia, the U.S., the Philippines, Belfast, Canada, and Mexico, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Retail & e-Commerce
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Motif Limited
?
Motif Limited specializes in enhancing customer experiences and providing contact center solutions, primarily focusing on customer experience management. Their offerings extend beyond the main services to include CX consulting and journey mapping, automation and RPA enablement, voice-of-customer analytics, learning and development support, customer and marketing analytics, as well as cloud migration and management. This comprehensive suite of services enables clients to optimize their customer interactions and operational efficiency effectively.
What additional services does
Motif Limited
provide?
In addition to their primary focus on customer experience and contact center services, Motif Limited offers a range of additional capabilities in analytics and data services. These services encompass advanced analytics, artificial intelligence, and data solutions, which further empower clients to leverage insights and enhance decision-making processes.
When was
Motif Limited
founded?
Founded in 1982, Motif Limited has been in operation for over 40 years. Established with the vision of transforming customer experience, the company has evolved significantly, adapting to the changing landscape of customer service and technology while maintaining a commitment to excellence.
What industry verticals does
Motif Limited
serve?
Motif Limited serves a diverse range of industries, including Banking & Financial Services, Insurance, Travel, Hospitality & Leisure, Retail & e-Commerce, as well as Telecommunications & Media. This broad industry focus allows them to tailor their services to meet the unique needs of various sectors.
What delivery model does
Motif Limited
offer?
Motif Limited employs a multi-shore delivery model, utilizing onshore, nearshore, and offshore resources to meet client demands. Onshore services are provided within the same country as the client, nearshore services come from neighboring countries, and offshore services are delivered from distant locations. This flexible approach allows the company to optimize resources, reduce costs, and enhance service delivery according to client requirements.
How many employees and/or seats does
Motif Limited
have?
Motif Limited boasts a workforce of over 10,000 employees, positioning itself as a significant player in the business process outsourcing sector. This robust team enables the company to handle large-scale operations and provide comprehensive services to its diverse client base.
Can
Motif Limited
be considered a good service provider for startups?
Can
Motif Limited
be considered a good service provider for SMBs?
Can
Motif Limited
be considered a good service provider for enterprises?
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