Moranti Services specializes in delivering customer experience and contact center solutions. Their primary offerings include inbound customer support and technical support across Tier 1 and Tier 2 levels. Additionally, they provide social media customer care, email support, and operate a multifunction service desk. Their capabilities extend to campaign management, social media management, and outbound sales development through cold calling, ensuring a comprehensive support system for their clients.

In addition to their core offerings in customer experience and contact center solutions, Moranti Services provides extensive back-office operations and IT infrastructure services. This diversified portfolio ensures that they can support clients in various operational areas, enhancing overall efficiency and effectiveness.

Moranti Services was established in 1982, marking over 40 years of experience in the business process outsourcing sector. Since its inception, the company has developed a strong reputation for delivering quality services tailored to meet the evolving needs of its clients across various industries.

Moranti Services employs both onshore and nearshore delivery models for its operations. The onshore model refers to services provided from the company's home country, ensuring close collaboration and alignment with client needs. In contrast, the nearshore model involves delivering services from neighboring countries, which allows for cost efficiency while maintaining high-quality standards. This dual approach enables Moranti Services to offer flexible solutions that cater to a diverse global clientele.

Moranti Services has a workforce of between 51 and 200 employees, which allows the company to maintain a focused yet capable team. This size enables them to deliver personalized services while still having the capacity to handle a range of client requirements efficiently.

Moranti Services is well-suited to support small and medium-sized businesses (SMBs) due to its flexible service offerings and scalable solutions. With a focus on quality and customer-centric approaches, the company can adapt its services to meet the unique demands of growing SMBs, helping them enhance their operational efficiency and customer satisfaction.

While Moranti Services is capable of serving enterprises, its strengths lie more prominently in supporting SMBs. The company's commitment to quality and customer experience can be advantageous for larger organizations looking for personalized service. However, enterprises may require more extensive resources and specialized solutions that larger providers might offer.