Moonlight BPO
Back-Office Operations
Moonlight BPO is a woman-owned business process outsourcing company that provides back-office operations for banking, financial services, healthcare, government, and retail, known for its high-security document processing and award-winning service.
Size
11-50
Private
1m-10m
Mission
About
Moonlight BPO offers back-office operations along with document indexing & digitization, data entry & processing, billing & invoicing, procurement administration, record management & archiving, quality assurance & monitoring, and change management & training for clients in banking, financial services, healthcare, government, and retail. The company operates using an onshore model and supports clients across the United States.
It is recognized for its commitment to problem-solving and cost-saving solutions, with nearly 40 years of experience and partnerships with leading brands like Microsoft and USPS.
Services
Moonlight BPO provides back-office operations supported by document indexing & digitization, data entry & processing, billing & invoicing, procurement administration, record management & archiving, quality assurance & monitoring, and change management & training. These services cover a range of document management and processing needs, tailored to support businesses in automating and streamlining their communication processes.
Capabilities
Document Indexing & Digitisation
Data Entry & Data Processing
Billing & Invoicing
Procurement Administration
Record Management & Archiving
Quality Assurance & Monitoring
Change Management & Training
Industries Served
The company serves clients in banking, financial services, healthcare, government, and retail. It has experience supporting small and medium-sized businesses with services aligned to industry-specific requirements and technology platforms, ensuring efficiency and reliability in document handling.
Unique Stregths
Moonlight BPO is known for its award-winning service and commitment to high-security operations, offering clients peace of mind in document processing. Its approach includes full automation of printing and mailing needs, which helps deliver consistency and allows clients to focus on their core business activities.
Delivery Footprint
Headquartered in Bend, Oregon, the company operates using an onshore delivery model. It serves clients primarily across the United States, with a specialized team dedicated to providing tailored solutions for diverse business needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Government & Public Sector
Retail & e-Commerce
Clients
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What's the main service provided by
Moonlight BPO
?
Moonlight BPO specializes in back-office operations, offering a comprehensive suite of services designed to streamline business processes. Their core offerings include document indexing and digitization, data entry and processing, billing and invoicing, procurement administration, record management and archiving, as well as quality assurance and monitoring. Additionally, they provide change management and training services, ensuring that their clients can effectively manage their operations while focusing on core business activities.
What additional services does
Moonlight BPO
provide?
When was
Moonlight BPO
founded?
Moonlight BPO was established in 1985, making it a well-established player in the business process outsourcing industry with nearly 39 years of experience. Over the years, the company has built a reputation for delivering reliable services and innovative solutions to its clients.
What industry verticals does
Moonlight BPO
serve?
Moonlight BPO serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Government & Public Sector, and Retail & e-Commerce. This industry focus allows the company to tailor its services to meet the specific needs and challenges faced by businesses in these sectors.
What delivery model does
Moonlight BPO
offer?
Moonlight BPO operates using an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for closer communication and collaboration with clients, ensuring that the solutions offered are highly responsive to their needs. Onshore delivery is often preferred for its ability to maintain high standards of security and efficiency in service delivery.
How many employees and/or seats does
Moonlight BPO
have?
Moonlight BPO has a workforce of between 11 and 50 employees. This size allows the company to maintain a personalized approach to service delivery while ensuring that they can effectively meet the needs of their clients with a dedicated team.
Can
Moonlight BPO
be considered a good service provider for startups?
Can
Moonlight BPO
be considered a good service provider for SMBs?
Moonlight BPO is well-suited to serve small and medium-sized businesses, thanks to its range of tailored back-office services and commitment to cost-effective solutions. With nearly four decades of experience, the company understands the unique challenges that SMBs face and offers flexible services that can scale according to the growth and demands of these businesses.
Can
Moonlight BPO
be considered a good service provider for enterprises?
While Moonlight BPO has the experience and service offerings to support larger companies, its current workforce size suggests a more personalized approach that may be more beneficial for small to medium-sized enterprises. Larger organizations might find that while Moonlight BPO provides reliable and effective services, they may require more extensive resources or specialized solutions typically found in larger BPO providers.
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