Monaco1 International Inc
Customer Experience and Contact Center
Monaco1 International Inc. is a dynamic BPO provider that offers customer experience and contact center solutions for retail, e-commerce, and real estate, known for its customer-focused approach and innovative technology-driven services.
Size
over-10K
Private
over-1b
Mission
About
Monaco1 International Inc. offers customer experience and contact center solutions along with software engineering and product development for clients in retail, e-commerce, and real estate. The company operates using an offshore model and supports clients across Asia.
It is recognized for its deep understanding of client business needs, with a strong emphasis on delivering innovative and tailored solutions backed by a skilled workforce.
Services
Monaco1 International Inc. provides customer experience and contact center solutions, supported by software engineering and product development as well as IT infrastructure and managed services. These services include technical support, web development, custom application development, and platform & API integration, tailored to support diverse client needs and business functions.
Capabilities
Technical Support (Tier 1/2)
Web Development
Custom Application Development
Platform & API Integration
Campaign Management
Content Creation & Localisation
Graphic & Video Production
Industries Served
The company serves clients in retail, e-commerce, and real estate. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective integration and operational efficiency.
Unique Stregths
Monaco1 International Inc. is known for its customer-focused approach and innovative solutions, offering clients a comprehensive suite of services designed to meet specific business challenges. Its operational practices emphasize technical expertise and customer innovation, which help deliver consistent quality at scale.
Delivery Footprint
Headquartered in Makati City, Philippines, the company operates using an offshore delivery model. It serves clients across Asia, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Real Estate & Property Management
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Monaco1 International Inc
?
Monaco1 International Inc specializes in delivering customer experience and contact center solutions. Their offerings are enhanced by a range of sub-services, including technical support at Tier 1 and Tier 2 levels, web development, custom application development, platform and API integration, campaign management, as well as content creation and localization. This comprehensive suite of services is designed to meet the diverse needs of their clients, particularly in enhancing customer engagement and operational efficiency.
What additional services does
Monaco1 International Inc
provide?
In addition to its primary focus on customer experience and contact center solutions, Monaco1 International Inc offers a broad array of additional services. These include analytics and data services, IT infrastructure and managed services, as well as software engineering and product development. This extended service portfolio enables the company to provide comprehensive support to clients, ensuring that all aspects of their operational needs are addressed.
When was
Monaco1 International Inc
founded?
Established in 2004, Monaco1 International Inc has been operating for nearly 20 years. Since its inception, the company has focused on providing exceptional customer experience and software development solutions, growing significantly to become a key player in the BPO industry in the Philippines.
What industry verticals does
Monaco1 International Inc
serve?
Monaco1 International Inc caters to a variety of industries, specifically focusing on Retail & e-Commerce, Real Estate & Property Management, and Non-Profit & NGOs. This diverse industry engagement allows the company to tailor its services to meet specific sector needs and enhance operational efficiencies for its clients.
What delivery model does
Monaco1 International Inc
offer?
Monaco1 International Inc employs an offshore delivery model, which means that its services are provided from a location outside the client's country. This approach enables the company to leverage cost efficiencies while maintaining high-quality service delivery. Their teams are adept at working in remote environments, ensuring that they can meet the varied needs of clients across Asia effectively.
How many employees and/or seats does
Monaco1 International Inc
have?
Monaco1 International Inc boasts a workforce of over 10,000 employees. This significant number reflects the company's capacity to handle large-scale projects and maintain a high level of service quality, making it well-equipped to support diverse client requirements across multiple sectors.
Can
Monaco1 International Inc
be considered a good service provider for startups?
Can
Monaco1 International Inc
be considered a good service provider for SMBs?
Can
Monaco1 International Inc
be considered a good service provider for enterprises?
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